Customer Service Representative

20 hours ago


Westlake, Ohio, United States IMCD Group Full time
Job Title: Customer Service Representative

We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at IMCD US. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, ensuring their needs are met, and exceeding their expectations.

Key Responsibilities:
  • Provide accurate and timely entry of customer orders shipping from IMCD US warehouses or directly from principals and acknowledgements thereof.
  • Offer pricing information upon request, arrange special freight where required, and provide tracking information upon request.
  • Process returned material authorizations, timely processing of credit memos, incident reports, and ongoing upkeep of customer comments specific to individual requirements.
  • Develop and maintain a supportive relationship with assigned Key Customer Accounts.
  • Attend and participate in weekly alignment meetings and monthly department meetings.
Requirements:
  • Associate degree or three years equivalent call center experience.
  • Customer service experience.
  • Computer experience.
Preferred Qualifications:
  • Bachelor's degree.
  • Experience in a fast-paced environment.
Competencies:
  • Business Acumen.
  • Problem Solving/Analysis.
  • Customer/Client Focus.
  • Communication Proficiency.
  • Teamwork Orientation.

This is a full-time position, and the hours of work and days are Monday through Friday from 8 a.m. to 5 p.m., unless otherwise directed. Additional hours may be required as needed.

IMCD US is a leading global distribution partner and formulator of specialty chemicals and ingredients. We are committed to delivering value and acting responsibly. As a truly international company, we have a presence in cities including Singapore, Melbourne, Milan, Cologne, Paris, Zurich, Los Angeles, So Paulo, and Toronto.



  • Westlake, Ohio, United States IMCD Group Full time

    {"title": "Customer Service Representative", "description": "Job SummaryWe are seeking a highly skilled Customer Service Representative to join our team at IMCD Group. As a key member of our customer-facing team, you will be responsible for providing exceptional customer service and support to our clients.Key ResponsibilitiesProvide timely and accurate order...


  • Westlake, Ohio, United States Domino's Pizza LLC Full time

    Customer Service RepresentativeWe are seeking a friendly and enthusiastic Customer Service Representative to join our team at Domino's Pizza LLC. As a key member of our restaurant team, you will be responsible for providing exceptional customer service, making high-quality pizzas, and maintaining a clean and safe work environment.Key Responsibilities:Answer...


  • Westlake, Ohio, United States Struers ApS Full time

    Job SummaryWe are seeking a highly skilled and experienced Customer Service Representative to join our team at Struers ApS. As a Customer Service Representative, you will be responsible for providing exceptional customer service and support to our external and internal customers.Key ResponsibilitiesProvide timely and accurate support to customers via phone,...


  • Westlake, Ohio, United States FastFingerprints Full time

    Job Summary:The Customer Service Representative will be responsible for managing high call volume, sales and customer service/support for FastFingerprints. This person will be fingerprinting and speaking with customers, establish and/or solidify business relationships to generate fingerprint service business. This person will also provide general support to...


  • Westlake, Ohio, United States Struers ApS Full time

    Customer Service RepresentativeWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Struers ApS. As a key member of our customer support team, you will be responsible for providing exceptional service to our external and internal customers, ensuring their needs are met and exceeded.Key...


  • Westlake, Ohio, United States Struers ApS Full time

    {"h1": "Customer Service Representative", "p": "Struers ApS is seeking a highly skilled Customer Service Representative to provide exceptional support to our external and internal customers. As a key member of our customer service team, you will be responsible for delivering timely and accurate support to our customers, while working closely with sales,...


  • Westlake, Ohio, United States Struers ApS Full time

    {"h1": "Customer Service Representative", "p": "Struers ApS is seeking a highly skilled Customer Service Representative to provide exceptional support to our external and internal customers. As a key member of our customer service team, you will be responsible for delivering timely and accurate support to our customers, while working closely with sales,...


  • Westlake, Ohio, United States Domino's Pizza LLC Full time

    Job DescriptionAt Domino's Pizza LLC, we're looking for a friendly and enthusiastic Customer Service Representative to join our team. As a key member of our store team, you'll be responsible for providing exceptional customer service, making high-quality pizzas, and maintaining a clean and safe store environment.Key Responsibilities:Provide excellent...


  • Westlake, Ohio, United States Lyons Magnus Full time

    Job SummaryWe are seeking a highly motivated and experienced Customer Service Representative to join our customer operations team at Lyons Magnus. As a key member of our team, you will be responsible for delivering exceptional customer service experiences, managing customer relationships, and driving sales growth.Key ResponsibilitiesCustomer Service: Provide...


  • Westlake, Ohio, United States Domino's Pizza LLC Full time

    Job Summary:Domino's Pizza LLC is seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our store team, you will be responsible for providing exceptional customer service, ensuring a positive experience for our customers, and contributing to the success of our store.Key...


  • Westlake, Ohio, United States Fidelity TalentSource LLC Full time

    Position Overview:Are you prepared to embark on a rewarding career with Fidelity?This role involves a blend of remote and in-office engagement. It is essential to consider commute distance when applying.Our Career Development program serves as a launchpad for a fulfilling career where you can make a significant impact on customers' lives. In addition to the...


  • Westlake, Ohio, United States Fidelity TalentSource LLC Full time

    Position Overview:Are you prepared to embark on a rewarding career at Fidelity?If so, consider becoming a vital part of our customer service division. This position necessitates a blend of remote and in-office engagement.Our Career Development program serves as a launchpad for a fulfilling career where you can positively impact the lives of clients....


  • Westlake, Ohio, United States Fidelity TalentSource LLC Full time

    Position Overview:Are you prepared to embark on a rewarding career with Fidelity?This position involves a blend of remote and in-office work, offering a unique opportunity to contribute to our customer service team.Our Career Development program serves as a launching pad for a fulfilling career where you can make a significant impact on customers' lives. In...


  • Westlake, Ohio, United States Fidelity TalentSource LLC Full time

    Position Overview:Are you prepared to embark on a rewarding career at Fidelity?If so, consider becoming a part of our customer service division. This position necessitates a blend of remote and in-office engagement.Our Career Development program serves as a launchpad for a fulfilling career where you can make a significant impact on clients' lives. In...


  • Westlake, Ohio, United States Fidelity TalentSource LLC Full time

    Position Overview:Are you prepared to embark on a fulfilling career with Fidelity?This role involves a blend of remote and in-office engagement, necessitating consideration of commute logistics.Our Career Development program serves as a launchpad for a rewarding career where you can make a significant impact on clients' lives. In addition to the...


  • Westlake, Ohio, United States Fidelity TalentSource LLC Full time

    Position Overview:Are you prepared to embark on a rewarding career with Fidelity?This position involves a blend of remote and in-office engagement, requiring your presence at our designated location. Consider your commuting options when applying.Our Career Development program serves as a launchpad for a fulfilling career where you can positively impact...


  • Westlake, Ohio, United States E&H Ace Hardware Group Full time

    About E&H Ace Hardware GroupWe are a proud affiliate of Ace Hardware Corporation, a retailer-owned national brand with a rich history dating back to 1924. Our company values are built on trust, helpfulness, and a focus on steady growth.Job SummaryWe are seeking a Part-Time Delivery Associate to join our team. As a key member of our team, you will be...


  • Westlake, Ohio, United States Chick-fil-A Crocker Park Full time

    {"title": "Outside Order Taker", "description": "Job SummaryAt Chick-fil-A Crocker Park, we're looking for a talented Outside Order Taker to join our team. As a key member of our restaurant staff, you'll be responsible for taking orders, operating a cash register, and providing exceptional customer service to our guests.ResponsibilitiesTake orders accurately...


  • Westlake, Ohio, United States Chick-fil-A Crocker Park Full time

    {"title": "Outside Order Taker", "description": "Job SummaryAt Chick-fil-A Crocker Park, we're looking for individuals who are passionate about delivering exceptional customer service and creating a welcoming environment for our guests. As an Outside Order Taker, you'll be responsible for taking orders, operating a cash register, and maintaining a clean and...


  • Westlake, Ohio, United States Wigs for Kids Inc Full time

    Job OverviewWe are seeking a highly skilled Customer Service Representative to join our team at Wigs for Kids Inc. As a key member of our customer-facing team, you will play a vital role in delivering exceptional service to professionals in the beauty industry.Key ResponsibilitiesCustomer Communication: Respond to customer inquiries and concerns in a timely...