Customer Service Representative
20 hours ago
We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at IMCD US. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, ensuring their needs are met, and exceeding their expectations.
Key Responsibilities:- Provide accurate and timely entry of customer orders shipping from IMCD US warehouses or directly from principals and acknowledgements thereof.
- Offer pricing information upon request, arrange special freight where required, and provide tracking information upon request.
- Process returned material authorizations, timely processing of credit memos, incident reports, and ongoing upkeep of customer comments specific to individual requirements.
- Develop and maintain a supportive relationship with assigned Key Customer Accounts.
- Attend and participate in weekly alignment meetings and monthly department meetings.
- Associate degree or three years equivalent call center experience.
- Customer service experience.
- Computer experience.
- Bachelor's degree.
- Experience in a fast-paced environment.
- Business Acumen.
- Problem Solving/Analysis.
- Customer/Client Focus.
- Communication Proficiency.
- Teamwork Orientation.
This is a full-time position, and the hours of work and days are Monday through Friday from 8 a.m. to 5 p.m., unless otherwise directed. Additional hours may be required as needed.
IMCD US is a leading global distribution partner and formulator of specialty chemicals and ingredients. We are committed to delivering value and acting responsibly. As a truly international company, we have a presence in cities including Singapore, Melbourne, Milan, Cologne, Paris, Zurich, Los Angeles, So Paulo, and Toronto.
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