ServiceNow Administrator

2 weeks ago

Woodlawn Maryland, United States IT Concepts Full time
Job Title: ServiceNow Administrator

We are seeking a highly skilled ServiceNow Administrator to join our team at IT Concepts. As a ServiceNow Administrator, you will be responsible for managing the ServiceNow platform, with a focus on collecting software enhancement requirements, implementing and configuring the ServiceNow Enterprise platform, and providing day-to-day monitoring and user support within the CAPRS environment.

Key Responsibilities:
  • Collect and document software enhancement requirements for the ServiceNow platform.
  • Analyze current processes and recommend improvements to optimize ServiceNow functionality and user experience.
  • Implement and configure ServiceNow Enterprise modules such as Incident, Problem, Change, Service Catalog, and Knowledge Management.
  • Customize workflows, forms, and interfaces using ServiceNow's configuration tools (Flow Designer, Workflow Editor).
  • Configure dashboards and reports for real-time monitoring and performance tracking.
  • Provide day-to-day monitoring of the ServiceNow platform, ensuring stability and optimal performance within the CAPRS environment.
  • Troubleshoot and resolve ServiceNow issues and bugs.
  • Assist users with platform navigation, functionality, and other support tasks as required.
  • Identify opportunities for automation within the ServiceNow platform to streamline processes, ticket routing, and assignment.
  • Configure automated workflows and scripts to enhance the functionality of the platform.
  • Provide training to end-users and technical staff on new features and enhancements.
  • Maintain comprehensive documentation for platform configurations, workflows, and processes.
Requirements:
  • Bachelor's degree in computer science, Information Systems, or a related field (or equivalent experience).
  • 8+ years of experience in ServiceNow administration, including implementation, configuration, and support.
  • Technical Skills:
    • Proficient in ServiceNow administration and implementation across various ITSM modules.
    • Experience with ServiceNow scripting (JavaScript, Glide API, Business Rules, UI Policies, etc.).
    • Familiarity with integrations using REST/SOAP APIs within the ServiceNow platform.
    • Hands-on experience with platform monitoring, troubleshooting, and system upgrades.
    • ServiceNow Certified System Administrator.
    • ITIL Foundation certification.
  • Preferred Skills:
    • Additional ServiceNow certifications (e.g., ITSM Implementation Specialist) are a plus.
    • Prior SSA experience is a plus.
    • Knowledge of IT Asset Management (ITAM) and Configuration Management Database (CMDB) modules.
    • Familiarity with ServiceNow Discovery and Service Mapping modules.
Clearance Requirements:
  • Must be a Citizen or Permanent Residence of US.
  • Must be willing and able to get a Public Trust Clearance.
Benefits:

We offer a competitive benefits package, including medical, dental, and vision insurance, 401(k) with company matching, and paid time off. We also invest in our employees' professional development and offer opportunities for education reimbursement and certification.

We are an equal opportunity employer and welcome applications from diverse candidates. We are committed to creating an inclusive workplace where all employees feel valued and respected.

  • ServiceNow Enterprise Administrator

    13 hours ago

    Woodlawn, Ohio, United States IT Concepts Full time

    Job Title: ServiceNow AdministratorWe are seeking a highly skilled ServiceNow Administrator to join our team at IT Concepts. As a ServiceNow Administrator, you will be responsible for managing the ServiceNow platform, with a focus on collecting software enhancement requirements, implementing and configuring the ServiceNow Enterprise platform, and providing...

  • ServiceNow Business Analyst

    4 weeks ago

    Woodlawn, Ohio, United States NuAxis Innovations Full time

    Job Summary:We are seeking a highly skilled ServiceNow Business Analyst / Scrum Master to join our team at NuAxis Innovations. As a key member of our federal IT company, you will play a crucial role in facilitating requirements gathering workshops, stakeholder meetings, and user story writing sessions to capture business needs and priorities.Key...

  • ServiceNow Business Analyst

    4 weeks ago

    Woodlawn, United States NuAxis Innovations Full time

    We are a federal IT company on a mission to make customer experience (CX) the center of every government solution. Technology is our Passion. People are our Purpose. We know tech, but we love people. NuAxis is home to thinkers and feelers, engineers and artists. We work hard and support each other along the way. Teamwork is more than just a buzzword for us,...

  • ServiceNow Platform Manager

    14 hours ago

    Maryland, United States TALENDICA Full time

    ServiceNow ArchitectAt TALENDICA, we're seeking a seasoned ServiceNow Architect to join our team. As a key member of our IT department, you'll be responsible for designing and implementing ServiceNow solutions that drive business value and efficiency.Key Responsibilities:Develop and implement ServiceNow solutions that meet business requirements and drive...

  • ServiceNow Software Engineer

    1 week ago

    Annapolis Junction, Maryland, United States NiSUS Technologies Corporation Full time

    Job SummaryWe are seeking a highly skilled ServiceNow Software Engineer with a TS/SCI clearance to join our team at NiSUS Technologies Corporation.Key ResponsibilitiesDesign, develop, and modify enterprise-wide systems and applications softwareApply advanced knowledge to all phases of the software development lifecycleProvide guidance on software or system...

  • Service Desk Administrator Senior

    1 week ago

    Maryland, United States Diaconia LLC Full time

    Service Desk Administrator SeniorDiaconia LLC is seeking a highly skilled Service Desk Administrator Senior to join our team. As a key member of our IT department, you will be responsible for providing exceptional user support and customer service to our government customers.Key Responsibilities:Provide user support and customer service on government...

  • Cybersecurity Systems Administrator

    3 weeks ago

    Maryland, United States GradBay Full time

    Job Description**Job Title:** Cybersecurity Systems Administrator**Job Summary:** GradBay is seeking a highly skilled Cybersecurity Systems Administrator to join our team. As a key member of our IT department, you will be responsible for ensuring the security and integrity of our systems and networks.Key Responsibilities:System Security: Implement and...

  • Planview PPM Administrator

    5 days ago

    Maryland, United States T Rowe Price Group, Inc Full time

    Job SummaryWe are seeking a highly skilled Planview PPM Administrator to join our Corporate Technology team, specifically in the Enterprise Transformation Office IT team. As a key member of this team, you will be responsible for the design and initial rollout of the Planview PPM tool, as well as its ongoing configuration and support.Key...

  • Service Desk Administrator, Senior

    1 week ago

    Maryland Line, United States Diaconia LLC Full time

    Diaconia is looking for a talented Service Desk Administrator, Senior to join our Amazing team! If you're looking to join a company that truly appreciates you and your talents, look no further! At Diaconia, we are committed to serving and caring for our colleagues, our clients and our community. Our team is made up of talented individuals who appreciate...

  • Senior Software Engineer

    7 days ago

    Maryland, United States ManTech Full time

    Secure Our Nation, Ignite Your FutureManTech is a leading provider of technology solutions and services to U.S. defense, intelligence, and federal civilian agencies. With over 53 years of experience, we specialize in delivering comprehensive cyber, data collection and analytics, enterprise IT, systems engineering, and software application development...

  • Senior Software Engineer

    3 days ago

    Maryland, United States ManTech Full time

    Secure Our Nation, Ignite Your FutureManTech is a leading provider of technology solutions and services to U.S. defense, intelligence, and federal civilian agencies. With over 53 years of experience, we specialize in delivering comprehensive cyber, data collection and analytics, enterprise IT, systems engineering, and software application development...

  • Cloud Application Systems Analyst

    4 weeks ago

    Annapolis, Maryland, United States Serco North America Full time

    Position Overview:Serco is at the forefront of providing innovative cloud-based ServiceNow solutions for both our Corporate and Government Program divisions. We are looking for a Cloud Application Systems Analyst to become a vital member of our Information Technology Team - (100% Remote). Utilize your development skills to engage in challenging and...

  • Senior System Administrator

    1 week ago

    Annapolis Junction, Maryland, United States NiSUS Technologies Corporation Full time

    Job SummaryWe are seeking a highly skilled Senior System Administrator to join our team at NiSUS Technologies Corporation. As a key member of our IT department, you will be responsible for the implementation, troubleshooting, and maintenance of our information technology systems.Key ResponsibilitiesManage IT system infrastructure and processes related to...

  • Mid-Level IT Systems Administrator

    2 weeks ago

    Annapolis Junction, Maryland, United States NiSUS Technologies Corporation Full time

    Job SummaryNiSUS Technologies Corporation is seeking a highly skilled Mid-Level IT Systems Administrator to join our team. As a key member of our IT department, you will be responsible for providing support for the implementation, troubleshooting, and maintenance of our information technology systems.Key ResponsibilitiesManage and maintain IT system...

  • GC019SA2 - Intermediate Systems Administrator - Security Cleared

    4 weeks ago

    Annapolis Junction, Maryland, United States NiSUS Technologies Corporation Full time

    Position OverviewAs a key member of our team at NiSUS Technologies Corporation, you will play a vital role in the administration and support of our information technology systems. Your expertise will ensure the smooth operation and reliability of our IT infrastructure.Key Responsibilities• Provide comprehensive support for the implementation,...

  • Senior Software Engineer

    1 week ago

    Maryland, United States ManTech Full time

    Secure Our Nation, Ignite Your FutureManTech is a leading provider of technology solutions and services to U.S. defense, intelligence, and federal civilian agencies. With over 53 years of experience, we specialize in delivering comprehensive cyber, data collection and analytics, enterprise IT, systems engineering, and software application development...

  • **Systems Administrator

    3 weeks ago

    Aberdeen Proving Ground, Maryland, United States Soft Tech Consulting Full time

    About the RoleWe are seeking a highly motivated and self-directed Systems Administrator to join our team at Soft Tech Consulting, Inc. As a key member of our IT team, you will be responsible for providing expertise and support in the design, implementation, and maintenance of our enterprise IT infrastructure.Key ResponsibilitiesEnsure the availability and...

  • End User Technology Support Specialist

    4 weeks ago

    Baltimore, Maryland, United States Integres, LLC Full time

    Job OverviewIntegres, LLC is looking for an End User Technology Support Specialist. The End User Technology Support Specialist (EUTSS) plays a vital role in assisting various State agencies with their end user technology requirements. This encompasses, but is not limited to, the upkeep and administration of desktop computers, laptops, tablets, mobile...

  • Senior Software Engineer

    2 weeks ago

    Annapolis Junction, Maryland, United States NiSUS Technologies Corporation Full time

    Job SummaryWe are seeking a highly skilled Senior Software Engineer to join our team at NiSUS Technologies Corporation. As a key member of our software development team, you will be responsible for designing, developing, and maintaining complex software systems.Key ResponsibilitiesDevelop and maintain software systems using documented requirementsWork...

  • Planview PPM Administrator/ Analyst

    1 month ago

    Maryland Line, United States T Rowe Price Group, Inc Full time

    Requisition Number: 69851 Position Title:External Description: This role exists in the Corporate Technology team, specifically in the Enterprise Transformation Office IT team. This team owns the development and business change software including Rally, Jira/Jira Service Management, and eventually Planview PPM tool. The team is looking for a system...