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ServiceNow Enterprise Administrator

2 months ago

Woodlawn, Ohio, United States IT Concepts Full time
Job Title: ServiceNow Administrator

We are seeking a highly skilled ServiceNow Administrator to join our team at IT Concepts. As a ServiceNow Administrator, you will be responsible for managing the ServiceNow platform, with a focus on collecting software enhancement requirements, implementing and configuring the ServiceNow Enterprise platform, and providing day-to-day monitoring and user support within the CAPRS environment.

Key Responsibilities:
  • Collect and document software enhancement requirements for the ServiceNow platform.
  • Analyze current processes and recommend improvements to optimize ServiceNow functionality and user experience.
  • Implement and configure ServiceNow Enterprise modules such as Incident, Problem, Change, Service Catalog, and Knowledge Management.
  • Customize workflows, forms, and interfaces using ServiceNow's configuration tools (Flow Designer, Workflow Editor).
  • Configure dashboards and reports for real-time monitoring and performance tracking.
  • Provide day-to-day monitoring of the ServiceNow platform, ensuring stability and optimal performance within the CAPRS environment.
  • Troubleshoot and resolve ServiceNow issues and bugs.
  • Assist users with platform navigation, functionality, and other support tasks as required.
Requirements:
  • Bachelor's degree in computer science, Information Systems, or a related field (or equivalent experience).
  • 8+ years of experience in ServiceNow administration, including implementation, configuration, and support.
Preferred Skills:
  • Additional ServiceNow certifications (e.g., ITSM Implementation Specialist) are a plus.
  • Prior SSA experience is a plus.
  • Knowledge of IT Asset Management (ITAM) and Configuration Management Database (CMDB) modules.
  • Familiarity with ServiceNow Discovery and Service Mapping modules.
  • Strong analytical, problem-solving, and organizational skills.
  • Excellent communication skills with the ability to interact with both technical and non-technical stakeholders.
Clearance Requirements:
  • Must be a Citizen or Permanent Residence of US.
  • Must be willing and able to get a Public Trust Clearance.
Benefits:

We offer a competitive benefits package, including medical, dental, and vision insurance, 401(k) with company matching, and paid time off. We also invest in our employees' professional development and offer education reimbursement for certifications, degrees, or professional development.

We are an equal opportunity employer and welcome applications from diverse candidates. We are committed to fostering an inclusive workplace where all employees are treated with dignity, respect, and fairness.