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Cloud Application Systems Analyst

2 months ago


Annapolis Maryland, United States Serco North America Full time

Position Overview:
Serco is at the forefront of providing innovative cloud-based ServiceNow solutions for both our Corporate and Government Program divisions. We are looking for a Cloud Application Systems Analyst to become a vital member of our Information Technology Team - (100% Remote).

Utilize your development skills to engage in challenging and fulfilling projects while enhancing platform capabilities and user satisfaction for a diverse customer base exceeding 10,000.

We are dedicated to our product, strive to deliver exceptional experiences for our clients, and are committed to mutual success.


This role primarily allows for remote work; however, occasional visits to our office may be required.


Key Responsibilities:
Conduct troubleshooting and resolve issues for developed applications.

Generate insightful reports and dashboards.

Utilize tools such as Excel, Power BI, and ServiceNow.

Collaborate using SharePoint and Microsoft Teams.

Enhance and maintain processes, standards, policies, and best practices.

Provide ongoing support, administration, and maintenance of ServiceNow applications.


Develop catalog items, automate processes, and create solutions using no code, low code, and JavaScript as necessary to fulfill legitimate business requirements.

Perform quality assurance and various testing methodologies.

Manage data integration between ServiceNow instances and other systems.

Engage with clients to gather requirements.

Qualifications:
To excel in this position, you will need:

U.S. Citizenship is required

A Bachelor's Degree or a High School Diploma/GED with at least one IT Certification

A minimum of 2 years of experience with ServiceNow

Proficient in Web Technologies:
JavaScript

HTML

CSS

XML
Thorough understanding of ServiceNow best practices and ongoing knowledge of the latest features

Solid knowledge and experience in ServiceNow core architecture and applications including Incident, Problem, Change, Asset, Configuration Management (CMDB), Knowledge Management, Employee Center, App Engine Studio, and Mobile

Experience with all stages of the software development life cycle

Aptitude for quickly learning new processes, systems, and integrations with ServiceNow

ServiceNow Citizen Developer Certification

Willingness to travel up to 10%

Additional Preferred Skills:
A Bachelor's Degree in Computer Information Systems or related IT fields is preferred

Familiarity with jQuery, JSON, and ITIL V4 is advantageous

ServiceNow Administration Certification (CSA), with current updates

ServiceNow Applications Developer (CAD), with current updates

Experience with SharePoint is a plus


Serco Inc. (Serco) is the Americas division of Serco Group, plc.

In North America, Serco's 9,000+ employees strive to make an impact every day across 100+ sites in the areas of Defense, Citizen Services, and Transportation.

We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Serco serves every branch of the U.S. military, numerous U.S. Federal civilian agencies, the Intelligence Community, the Canadian government, state, provincial and local governments, and commercial clients. While your place may look a little different depending on your role, we know you will find yours here. Wherever you work and whatever you do, we invite you to discover your place in our world. Serco is a place you can count on and where you can make an impact because every contribution matters.

To review Serco benefits please visit:
.

Serco is an equal opportunity employer.

We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.