Customer Service Representative

2 days ago

Rocky Mount, Virginia, United States Food Lion Full time
Job Summary

As a Customer Service Representative at Food Lion, you will be responsible for providing fast, easy, flexible, and friendly service to our customers through the achievement of Food Lion customer service standards. You will be the face of our company, and your excellent customer service skills will make a significant impact on our customers' shopping experience.

Key Responsibilities

• Provide prompt, accurate, and friendly service to customers while engaging them to create a positive shopping experience

• Greet each customer and use their name whenever possible to build rapport

• Unload customers' groceries from cart to belt and unload items for ease of bagging

• Check the bottom of every cart and under all baby seats for items before completing an order

• Follow correct bagging procedures for the correct use of bags by type

• Scan customers' order and handle the payment transaction, per standard practice

• Avoid personal conversations with other associates when customers are present

• Follow procedures in handling cash, checks, coupons, gift cards, partner cards, food stamps, and WIC vouchers

• Follow procedures for refunds and error correction

• Make every attempt to maintain accurate cash control

• Follow procedures and perform overrides

• Identify customers needing assistance and offer to take the customer's order to their car, including Food Lion To-Go orders (if applicable)

• Maintain alertness and call for assistance when needed to service customers per service standards

• Check prices quickly and accurately

• Be courteous and helpful to other associates

• Wear the Food Lion uniform with apron, complete with name badge, when on duty, and have a neat and clean appearance while adhering to the Food Lion dress code

• Retrieve shopping carts from the parking lot and cart corrals utilizing the tether strap per standard practice

• Ensure the work station and front-end area (if applicable) of the store has a neat and clean presentation

• Report any register malfunction to the Customer Service Manager or MOD

• Ensure the MVP savings center KIOSK is filled with paper and properly working

• Observe and correct all unsafe conditions that could cause associate or customer accidents

• Notify QA of any cleaning issues or maintenance required on front end

• Successfully complete computer-based training (CBT) and training aid courses

• Perform the task of cashier when scheduled or as needed per the surge plan guidelines

• Perform the task of managing the front end in the brief absence of the CSM/ACSM if needed to ensure service standards are maintained

• Perform the task of Food Lion To-Go Runner when scheduled or as needed

• Ensure check stands are supplied with proper bags, register receipt paper, Catalina coupon paper, and restock cigarette drawers at each check lane

• Find more efficient ways to do the job and seek to reduce costs and improve labor productivity

Requirements

• High school graduate or equivalent preferred

• Effective communication and customer service skills

• Ability and willingness to learn multiple tasks and technical requirements of the job

• Ability to perform the technical requirements of cashier and service center

• Must meet minimum age requirements to perform specific job functions

• Must be able to meet the physical requirements of the position, with or without reasonable accommodations

Physical Requirements

• Ability to use computers, smart devices, and other communication systems required to perform job functions

• Perform repetitive hand and arm motions

• Bend and lift products weighing up to 15 lbs. continuously, 25 lbs. frequently, and 50 lbs. on occasion

• Pull or push up to 75 lbs. on occasion

• Stand 100% of the time, frequently walking short distances

• Be able to handle a variety of substances associated with cleaning and packaging materials, fresh fruits, vegetables, house plants/flowers, and household cleaners

• Use hands to frequently/continuously handle currency (paper and coin) as well as operate a variety of equipment such as cash register, lottery machine (where applicable), scanner, computer, and calculator

• Frequent reaching and grasping at waist level: occasionally above shoulder or below waist level

• Meet established volume activity standards for the position

• Tolerate working in extreme hot/cold temperatures for up to 20 minutes at a time

• Have sufficient visual ability to check ID cards, checks, invoices, and other written documents

Food Lion provides equal employment opportunities to all associates and applicants for employment without regard to race, color, religion, sex (including pregnancy, childbirth, and related conditions), national origin, age, disability, sexual orientation, veteran status, gender identity, or gender expression or any other characteristic protected by law.

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