Customer Service Representative
21 hours ago
About Us
Mosquito Joe is a fast-growing, locally owned business that specializes in outdoor pest control services. We provide solutions to residential and commercial customers, eliminating and repelling outdoor pests such as mosquitoes, ticks, and fleas.
Job Description
The Customer Service Representative supports the business owners and the office manager, and engages with customers to provide information in response to service inquiries, concerns, and requests about products and services.
Main Job Tasks and Responsibilities
- Perform tasks as assigned by the Office Manager
- Manage and execute customer sales process via online sales channels
- Deal directly with customers to respond to customer inquiries and resolve complaints
- Set up new customer accounts
- Direct requests and unresolved issues to Office Manager
- Keep records of customer interactions and transactions
- Maintain customer databases
Education and Experience
- High school diploma, general equivalency diploma (GED) or equivalent
- Competent computer skills including Google Mail and MS Office suite (MS Word, Excel, etc.)
- Ability to type
- Knowledge of administrative procedures
- Phone sales experience preferred, not required
Key Competencies
- Outgoing and personable with strong interpersonal skills
- Interpersonal skills
- Communication skills - verbal and written
- Listening skills
- Consumer sales
- Customer service orientation
- Adaptability
Pay
- $10 to $14 per hour plus commissions
Work Schedule
- The opening is from 10 am to 3 pm Mon thru Friday, You may also be asked to occasionally work on Saturdays
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