Customer Engagement Associate
2 weeks ago
Mosquito Joe is a rapidly expanding, locally operated enterprise seeking an Office Assistant to become part of our dynamic team. If you are an organized, driven self-starter looking for a role that offers professional development across various domains, this could be the perfect opportunity for you.
About Us
Mosquito Joe is dedicated to making outdoor experiences enjoyable again. We offer pest control solutions for both residential and commercial clients, effectively eliminating and deterring outdoor nuisances such as mosquitoes, ticks, and fleas. As a locally-owned business, we are part of the larger Mosquito Joe franchise network, a nationwide system of independent operators. Our unique and enjoyable culture is something we want you to be a part of.
Job Overview
The Customer Service Representative plays a vital role in supporting the business owners and the office manager while interacting with customers to provide information in response to service inquiries, concerns, and requests regarding our offerings. The ideal candidate should possess excellent telephone communication skills and be adept at computer data entry to ensure customer loyalty.
Key Responsibilities
- Assist with tasks as directed by the Office Manager
- Manage and facilitate the customer sales process through phone and online channels
- Engage directly with customers via telephone or email to address inquiries and resolve issues
- Establish new customer accounts
- Forward requests and unresolved matters to the Office Manager
- Maintain records of customer interactions and transactions
- Oversee customer databases
- High school diploma, general equivalency diploma (GED), or equivalent
- Proficient computer skills, including Google Mail and MS Office suite (MS Word, Excel, etc.)
- Typing proficiency
- Understanding of administrative procedures
- Experience in phone sales is preferred but not mandatory
- Friendly and approachable with strong interpersonal abilities
- Effective communication skills - both verbal and written
- Active listening skills
- Sales orientation
- Customer service focus
- Flexibility and adaptability
- $10 to $14 per hour plus commissions
- Typical hours are from 10 am to 3 pm, Monday through Friday, with occasional Saturday shifts
Joining Mosquito Joe means becoming part of a family dedicated to exceptional customer service and passionate about enhancing outdoor enjoyment for everyone. Our franchises prioritize the well-being of their team members, treating them as they would their own family and friends. At Mosquito Joe, we are not just focused on eliminating bothersome pests; we are committed to fostering a work environment rooted in respect, integrity, and enjoyment, which is just as crucial as serving our customers.
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