Client Support Specialist

2 weeks ago


Atoka, Tennessee, United States Mosquito Joe Full time
Customer Service Representative

Mosquito Joe is a rapidly expanding, locally operated enterprise seeking an Office Assistant to become part of our dynamic team. If you are an organized, driven self-starter eager for a role that offers professional development across various domains, this position may be perfect for you.

About Us

Mosquito Joe is dedicated to making outdoor experiences enjoyable again. We deliver pest control solutions to both residential and commercial clients, effectively eliminating and deterring outdoor nuisances such as mosquitoes, ticks, and fleas. As a locally-owned business, we are part of the larger Mosquito Joe franchise network, which comprises independent operators nationwide. Our culture is unique and engaging, and we invite you to be a part of it.

Job Overview

The Customer Service Representative plays a crucial role in supporting business owners and the office manager while interacting with clients to provide information regarding service inquiries, concerns, and requests about our offerings. The ideal candidate should possess excellent phone communication abilities and be adept at computer data entry to foster customer loyalty.

Key Responsibilities
  • Execute tasks as directed by the Office Manager
  • Manage and facilitate the customer sales process through phone and online channels
  • Engage directly with clients via telephone or email to address inquiries and resolve issues
  • Establish new customer accounts
  • Channel requests and unresolved matters to the Office Manager
  • Maintain records of customer interactions and transactions
  • Oversee customer databases
Qualifications
  • High school diploma, general equivalency diploma (GED), or equivalent
  • Proficient computer skills, including Google Mail and MS Office suite (MS Word, Excel, etc.)
  • Typing proficiency
  • Understanding of administrative procedures
  • Experience in phone sales is preferred but not mandatory
Essential Skills
  • Friendly and approachable with strong interpersonal abilities
  • Effective communication skills - both verbal and written
  • Active listening skills
  • Sales orientation
  • Customer service focus
  • Flexibility and adaptability
Compensation
  • $10 to $14 per hour plus commissions
Work Schedule
  • The position requires availability from 10 am to 3 pm, Monday through Friday, with occasional Saturday shifts
Compensation: $10 to $14 per hour plus commissions

Joining Mosquito Joe means becoming part of a family dedicated to outstanding customer service and passionate about enhancing outdoor enjoyment for everyone. Our franchises prioritize the well-being of their team members, treating them with the same care as family and friends. At Mosquito Joe, we are not just focused on eliminating bothersome pests; we are committed to fostering a culture of respect, integrity, and enjoyment, which is as vital as serving our clients.

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