Service Engagement Representative

2 weeks ago


Atoka, Tennessee, United States Mosquito Joe Full time
Customer Service Representative

Mosquito Joe is a rapidly expanding, locally operated enterprise seeking an Office Assistant to become part of our team. If you are an organized, driven self-starter looking for a role that will provide you with professional development across various areas, this may be the perfect opportunity for you.

About Us

Mosquito Joe is your answer to enjoying the outdoors again. We deliver outdoor pest control solutions to both residential and commercial clients, effectively eliminating and deterring outdoor nuisances such as mosquitoes, ticks, and fleas. As a locally-owned business, we are part of the larger Mosquito Joe franchising network, a nationwide system of independent operators. We pride ourselves on our unique and enjoyable culture - and we invite you to join us.

Job Overview

The Customer Service Representative plays a crucial role in supporting the business owners and the office manager while interacting with clients to provide information in response to service inquiries, concerns, and requests regarding our offerings. The ideal candidate should possess excellent phone communication abilities and be skilled in computer data entry to ensure customer loyalty.

Primary Responsibilities
  • Complete tasks as directed by the Office Manager.
  • Manage and facilitate the customer sales process through phone and online channels.
  • Engage directly with customers via telephone or email to address inquiries and resolve issues.
  • Establish new customer accounts.
  • Forward requests and unresolved matters to the Office Manager.
  • Maintain records of customer interactions and transactions.
  • Oversee customer databases.
Qualifications
  • High school diploma, general equivalency diploma (GED), or equivalent.
  • Proficient computer skills, including Google Mail and MS Office suite (MS Word, Excel, etc.).
  • Typing proficiency.
  • Familiarity with administrative processes.
  • Experience in phone sales is preferred but not mandatory.
Essential Skills
  • Friendly and approachable with strong interpersonal abilities.
  • Effective communication skills - both verbal and written.
  • Active listening skills.
  • Sales orientation.
  • Customer service focus.
  • Flexibility and adaptability.
Compensation
  • $10 to $14 per hour plus commissions.
Work Schedule
  • The position is available from 10 am to 3 pm, Monday through Friday, with occasional Saturday shifts as needed.
Compensation: $10 to $14 per hour plus commissions.

Joining Mosquito Joe means becoming part of a family dedicated to exceptional customer service and passionate about making outdoor spaces enjoyable for everyone. Working with our franchises ensures that you will be treated with the same care as family and friends. At Mosquito Joe, we are not just focused on eliminating bothersome pests; we prioritize people and strive to cultivate a work environment built on respect, integrity, and enjoyment, equally as important as serving our clients.

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