Hypercare Support Specialist

4 weeks ago


Hattiesburg, Mississippi, United States Motorola Solutions Full time
Job Title: Hypercare Support Specialist

At Motorola Solutions, we're committed to delivering exceptional support to our customers in the public safety sector. As a Hypercare Support Specialist, you will play a critical role in ensuring the success of our customers by providing timely and effective support for our PremierOne CAD and RMS systems.

Responsibilities:
  • Provide face-to-face customer service and technical support for PremierOne CAD and RMS systems
  • Work with customers to understand comprehensive business requirements and provide tailored support solutions
  • Collaborate with internal Motorola Solutions teams to foster customer satisfaction and resolve issues efficiently
  • Ensure customer satisfaction by delivering high-quality support and services
  • Initiate problem-solving and follow through to resolution, performing root-cause analysis and recommending improved operations
Requirements:
  • 3+ years of customer support experience, preferably in the public safety sector
  • 3+ years of IT support experience, with a strong understanding of server and workstation administration
  • Strong written and oral communication skills, with the ability to communicate effectively with customers and internal teams
  • Strong teamwork, interpersonal communication, and problem-solving skills, with the ability to handle stressful situations and troubleshoot critical issues
Desired Qualifications:
  • Experience with VMware virtualization suites and Cloud Technologies (Azure or AWS)
  • Experience with database-related technology and administration (SQL Server)
  • Experience with CAD/RMS applications and Law Enforcement Records Management Systems

This position requires the ability to work in high-security areas governed by the US Department of Justice's 'Criminal Justice Information Services (CJIS) Security Policy' and requires a more stringent fingerprint background check. Legal authorization to work in the U.S. indefinitely is required, and employer work permit sponsorship is not available for this position.

We offer a competitive compensation package, including incentive bonus plans, medical, dental, and vision benefits, 401K with company match, 10 paid holidays, and generous paid time off packages. We are an equal opportunity employer and welcome applications from diverse candidates.



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