Night Auditor and Guest Services Agent

2 weeks ago


Lexington, Kentucky, United States Everhome Suites Lexington North Full time
Job Overview

We are seeking a dedicated individual to join our team as a Night Auditor and Front Desk Agent. This role involves a structured schedule comprising two night audit shifts and three evening shifts, serving as the initial point of contact for our guests and overseeing all facets of their stay. The position requires working from 3 PM to 11 PM Tuesday through Thursday and conducting night audits from 11 PM to 7 AM on Friday and Saturday, with Sundays and Mondays as days off.

Key Responsibilities

  • Execute all check-in and check-out procedures efficiently.
  • Handle reservations made via online platforms and phone calls.
  • Provide information regarding payment options and verify credit card details.
  • Register guests by collecting essential information such as contact details and stay dates.
  • Greet guests upon arrival and allocate rooms accordingly.
  • Offer comprehensive information about the hotel, including available rooms, pricing, and amenities.
  • Address guest complaints promptly and professionally.
  • Coordinate with housekeeping to ensure rooms are clean and ready for guests.
  • Confirm group bookings and arrange tailored services for VIP guests and event participants.
  • Enroll guests in loyalty programs and recognize members according to brand standards.
  • Promote additional services and facilities when suitable.
  • Maintain accurate records of bookings and payments.
  • Prepare nightly audit reports as required.

Essential Skills

  • Experience in a hotel front desk role, receptionist position, or similar capacity.
  • Familiarity with travel planning websites, such as Booking and TripAdvisor.
  • Strong customer service orientation.
  • Exceptional communication and organizational abilities.
  • Previous experience with Choice Advantage is a significant advantage.


  • Lexington, Kentucky, United States Tru by Hilton University Medical Center Full time

    Nighttime Front Desk Auditor REPORTS TO: Front Desk Supervisor FLSA STATUS: Non-Exempt, Hourly SCHEDULE: Overnight shifts POSITION SUMMARY The Nighttime Front Desk Auditor is responsible for ensuring a seamless experience for hotel guests during overnight hours. This role involves registering guests, assigning rooms, managing room keys, and maintaining...

  • Night Auditor

    4 days ago


    Lexington, Kentucky, United States MCR Hotels Full time

    Job SummaryWe are seeking a highly skilled and detail-oriented Night Auditor to join our team at MCR Hotels. As a Night Auditor, you will be responsible for ensuring the accuracy and integrity of our hotel's financial transactions, as well as providing exceptional customer service to our guests.Key ResponsibilitiesRegister guests and process transactions in...


  • Lexington, Kentucky, United States Tru by Hilton University Medical Center Full time

    Job OverviewPosition Title: Night AuditorReports To: Front Desk SupervisorWork Schedule: Overnight shiftsPosition Summary: Ensure a pleasant experience for hotel guests by managing check-ins and check-outs, assigning rooms, issuing keys, maintaining records of occupied rooms, handling reservations, addressing guest inquiries, and processing payments from...


  • Lexington, Kentucky, United States Tru by Hilton University Medical Center Full time

    Night Auditor REPORTS TO: Front Desk Supervisor FLSA STATUS: Non-Exempt, Hourly SCHEDULE: Overnight shifts POSITION SUMMARY As a vital member of our hotel team, you will ensure a seamless experience for our guests during the night hours. Your responsibilities will include managing guest registrations, assigning rooms, issuing keys, and maintaining accurate...


  • Lexington, Kentucky, United States Planet Fitness - Midwest Management Group Full time

    Position OverviewBecome a part of our dynamic team at Planet Fitness - Midwest Management Group as a Member Services Representative (Part-Time 3-11 Saturday and Sunday). In this role, you will play a crucial part in fostering a welcoming environment for our members and guests by providing outstanding customer support.Key Responsibilities:Greet members,...


  • Lexington, Kentucky, United States Old Chicago Pizza and Taproom Full time

    Job SummaryWe are seeking a highly skilled and enthusiastic Host/Hostess to join our team at Old Chicago Pizza and Taproom. As a Host/Hostess, you will be the first point of contact for our guests, setting the tone for an exceptional dining experience.Key ResponsibilitiesGuest Seating and Greeting: Welcome guests, escort them to their tables, and ensure a...


  • Lexington, Kentucky, United States Everhome Suites Lexington North Full time

    Job OverviewWe are seeking a dedicated individual to fulfill a structured schedule comprising two night audit shifts and three evening shifts, acting as the primary point of contact for our guests and overseeing all facets of their stay. The schedule includes working from 3 PM to 11 PM from Tuesday to Thursday, with night audit responsibilities from 11 PM to...


  • Lexington, Kentucky, United States The Manchester Hotel Full time

    Job Summary:The Manchester Hotel is seeking a highly skilled and customer-focused Front Desk Associate to join our team. As the face and voice of our hotel, this individual will be responsible for providing exceptional guest service, ensuring a seamless check-in and check-out experience, and maintaining a high level of accuracy with cash handling and hotel...


  • Lexington, Kentucky, United States 21c Museum Hotels Full time

    Job SummaryWe are seeking a highly skilled and courteous Bell/Valet Attendant to join our team at 21c Museum Hotels. As a key member of our Guest Services team, you will be responsible for providing exceptional service to our guests, ensuring their satisfaction and comfort throughout their stay.Key ResponsibilitiesCleaning and Maintenance: Clean lobby areas...


  • Lexington, Kentucky, United States Alcohol and Tobacco Tax and Trade Bureau Full time

    About the RoleWe are seeking a highly skilled Financial Auditor to join our team at the Alcohol and Tobacco Tax and Trade Bureau. As a Financial Auditor, you will play a critical role in ensuring the accuracy and compliance of financial transactions within our organization.Key ResponsibilitiesConduct thorough financial audits to identify and address any...


  • Lexington, Kentucky, United States AEG Full time

    To be eligible for this position, after selecting 'Apply Now' above and being redirected, you must complete the application process on the subsequent screen. Overview The employee will be part of the Guest Experience Division and will receive direction, guidance, and support from department supervisors, managers, and the General Manager. The primary duties...


  • Lexington, Kentucky, United States Candlewood Suites Full time

    Guest Services Representative Candlewood Suites is in search of a dedicated Guest Services Representative to provide exceptional service to our visitors. Your primary responsibilities will include greeting guests, offering insights about our facilities, and responding to customer inquiries. To thrive in this position, you should have outstanding...


  • Lexington, Kentucky, United States TPG Hotels & Resorts Full time

    Guest Services RepresentativeTPG Hotels & ResortsPosition OverviewThe Guest Services Representative is responsible for welcoming guests, managing check-in and check-out processes, issuing room keys, addressing inquiries, and fulfilling guest requests while adhering to safety and operational guidelines.Key ResponsibilitiesFacilitate guest check-ins and room...


  • Lexington, Kentucky, United States HVMG Full time

    About This RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Front Desk Agent. As a key member of our front office team, you will be responsible for providing exceptional service to our guests, ensuring a memorable and enjoyable stay.Key Responsibilities• Greet and welcome guests, responding to their needs and...


  • Lexington, Kentucky, United States Candlewood Suites - Lexington Medical District Full time

    Front Desk Associate PositionWe are looking for a committed individual to deliver outstanding service to our guests at Candlewood Suites - Lexington Medical District. As a Front Desk Associate, you will be integral in ensuring that our visitors enjoy a memorable experience throughout their stay.If you are enthusiastic about customer service and thrive in...


  • Lexington, Kentucky, United States TPG Hotels & Resorts Full time

    Guest Services RepresentativeTPG Hotels & ResortsPosition OverviewThe Guest Services Representative is responsible for welcoming guests, managing check-ins and check-outs, issuing room keys, addressing inquiries, and fulfilling guest requests while adhering to safety and operational guidelines.Key ResponsibilitiesFacilitate guest check-ins and room...


  • Lexington, Kentucky, United States The Manchester Hotel Full time

    The Manchester HotelIn the spirit of Kentucky's rich heritage, The Manchester stands as a tribute to the vibrant culture and warmth of Lexington, embodying the essence of Southern hospitality. The Front Desk Associate plays a pivotal role in ensuring an exceptional guest experience, serving as the primary point of contact for visitors. This position is...


  • Lexington, Kentucky, United States TPG Hotels & Resorts Full time

    Guest Services RepresentativeTPG Hotels & ResortsPosition OverviewThe Guest Services Representative is responsible for welcoming guests, managing check-ins and check-outs, issuing room keys, addressing inquiries, and fulfilling guest requests while adhering to safety protocols and operational guidelines.Key ResponsibilitiesFacilitate guest check-ins and room...


  • Lexington, Kentucky, United States Candlewood Suites - Lexington Medical District Full time

    Become a Front Desk Associate at Candlewood Suites - Lexington Medical DistrictWe are in search of a committed individual to deliver outstanding service to our guests. As a Front Desk Associate, you will be instrumental in ensuring that our visitors enjoy a memorable stay.If you possess a strong dedication to customer service and thrive in engaging with...


  • Lexington, Kentucky, United States Carilion Clinic Full time

    About the Role:This is a dynamic opportunity to join the Carilion Clinic team as a Guest Services Representative. As a key member of our team, you will play a vital role in ensuring a seamless and welcoming experience for our patients, guests, and staff.Key Responsibilities:Patient Flow Management: Manage patient flow from point of entry to service area,...