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Guest Services Associate

2 months ago

Lexington, Kentucky, United States Planet Fitness - Midwest Management Group Full time
Position Overview
Become a part of our dynamic team at Planet Fitness - Midwest Management Group as a Member Services Representative (Part-Time 3-11 Saturday and Sunday). In this role, you will play a crucial part in fostering a welcoming environment for our members and guests by providing outstanding customer support.

Key Responsibilities:
  • Greet members, potential members, and guests with warmth and exceptional service.
  • Handle front desk operations including responding to inquiries, checking in members, enrolling new members, and conducting facility tours.
  • Update and maintain member accounts as necessary.
  • Address member questions and concerns in a timely and professional manner.
  • Assist in keeping the facility clean and organized.
Qualifications:
  • Prior experience in customer service is advantageous.
  • Basic proficiency in computer usage is required.
  • A genuine interest in fitness and wellness.
  • Exhibit a positive demeanor with strong communication abilities.
  • Dependable and punctual.
  • CPR certification and a high school diploma or GED are required.
  • Applicants must be at least 18 years old.
Physical Requirements:
  • Ability to stand and walk for extended periods during shifts.
  • Frequent interaction with members and guests.
  • Occasional lifting of items up to 50 lbs.
  • Exposure to cleaning agents may occur.
Work Schedule: 2pm-10pm or 3pm-11pm