Aftersales Business Development Manager

2 days ago

Southfield, Michigan, United States RMA Group, Inc. Full time
About the Job

RMA Group, a leading multi-sector group with over 8000 employees and an operational presence in 14 countries, is seeking a highly skilled Aftersales Business Development Manager to join its team. As a key member of the RMA global vehicle modifications business, this role will be responsible for driving sales growth for parts and accessories.

Key Responsibilities
  • Market Analysis
    • Conduct in-depth market research to identify emerging trends, customer needs, and competitive positioning in the parts and accessories segment.
  • Business Strategy
    • Develop and implement a comprehensive business development strategy that aligns with the company's overall goals and objectives.
  • Sales and Revenue Generation
    • Identify and cultivate relationships with key customers, distributors, partners, and freight forwarders to drive sales growth for parts and accessories. Meet or exceed sales targets and revenue goals.
  • Key Account Management
    • Provide proactive parts proposals, including service guidelines and stock recommendations.
    • Lead in parts proposal preparation to offer along with Global Fleet Sales offers.
    • Participate in parts tenders and ensure all requirements are met and submitted on time.
  • Product Portfolio Management
    • Collaborate with the product development team to optimize the parts and accessories portfolio, including new product introductions, pricing strategies, and inventory management.
  • Market Expansion
    • Identify and pursue new market opportunities, including geographic expansion and entry into new customer segments.
  • Customer Engagement
    • Be the point of contact for USA parts shipments management, invoices, and other documents.
    • Build and maintain strong relationships with existing customers, ensuring their satisfaction and loyalty. Provide excellent customer support and address any concerns or issues promptly.
  • Team Collaboration
    • Foster a collaborative spirit within RMA Modifications departments and Global Fleet Sales partners (located in the US) and results-oriented mindset.
  • Reporting and Analysis
    • Prepare regular reports on sales performance in CRM systems, market trends, and competitive analysis for the direct manager.
    • Use data-driven insights to make informed decisions and adjustments to the business strategy.
  • Budget Management
    • Manage the budget for the parts division, ensuring efficient cost control.
  • Adherence to Company Policies
    • It is essential that the selected candidate adhere to our company's policies and procedures, including ethical conduct, confidentiality, and compliance with all applicable laws and regulations in sales activities.
Background and Experience
  • Bachelor's degree in Business, Marketing, or a related field; MBA preferred.
  • 2+ years of experience in the Automotive industry (in automotive parts and accessories considered a plus).
  • Proven track record of success in parts sales or business development.
  • Strong analytical skills and the ability to interpret market data.
  • Entrepreneurial mindset to adapt to a fast-paced environment.
  • Excellent communication and negotiation skills.
  • Project management experience with a demonstrated ability to lead cross-functional teams.
  • Strategic thinker with the ability to develop and execute business plans.
  • Proficiency in CRM and sales management software.
  • Willingness to travel as required (overseas).
  • Proven ability to manage and lead cross-functional teams (including with teams based overseas).

RMA Group is an equal opportunity employer, with a diverse group of colleagues globally representing different cultures, backgrounds, and beliefs. Our values of Innovation, Integrity, and Endurance are embedded in what we do, and we welcome applicants who are committed to respecting diversity of thought and living our values on a day-to-day basis.

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