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Customer Service Representative

2 months ago

Elmhurst, New York, United States Northshore Full time
Job Summary

Under general supervision and according to established policies and procedures, actively performs up to two of the Customer Service Specialist jobs, including the Operator skillset as priority, and then Physician Referral / Class Registration or Patient Call Attendant, depending on shift and location.

Key Responsibilities
  • Ensures adherence to department standards of excellence.
  • Performs up to two Customer Service Specialist jobs, including Operator skillset as priority.
  • Provides excellent customer service to patients, families, and healthcare providers.
  • Responds to customer inquiries and resolves issues in a timely and professional manner.
  • Collaborates with healthcare teams to ensure seamless patient care.
Requirements
  • High School Diploma or GED.
  • One year of call center experience.
  • Proficiency with Microsoft Office applications.
  • Good grammar and spelling skills to effectively communicate with customers.
  • Strong organizational skills.
  • Aptitude for organization, people, and non-routine situations.
Benefits
  • Career Pathways to Promote Professional Growth and Development.
  • Various Medical, Dental, and Vision options.
  • Tuition Reimbursement.
  • Free Parking at designated locations.
  • Wellness Program Savings Plan.
  • Health Savings Account Options.
  • Retirement Options with Company Match.
  • Paid Time Off and Holiday Pay.
  • Community Involvement Opportunities.