Ambulance Patient Service Representative
5 days ago
At Superior Ambulance, we are seeking a highly skilled and detail-oriented Patient Account Representative to join our team. As a key member of our Accounts Receivable department, you will play a critical role in ensuring the smooth processing of patient accounts and resolving any issues that may arise.
Key Responsibilities:- Process patient accounts according to established procedures and guidelines.
- Resolve insurance carrier denials, appeal claims, and respond to insurance carrier correspondence and inquiries.
- Research patient accounts to verify insurance coverages and audit accounts to ensure proper billing process.
- Compute adjustments based on EOBs and insurance contracts.
- Ensure accuracy in data entry and maintain attention to detail.
- Collect outstanding balances while following company policy and procedures.
- Reduce friction and employ one-step resolution practices for clients and patients through open lines of communication.
- Demonstrate knowledge and compliance of insurance, local, state, and federal billing regulations.
- Ability to complete tasks efficiently both individually and in a group environment.
- Identify, address, and resolve account discrepancies.
- Practice current billing policies and procedures.
- Screen and professionally address emails, faxes, and other correspondence.
- College preferred but not required.
- Minimum two years experience in customer care, account management, or similar role.
- Healthcare knowledge is preferred.
- Must be a quick learner and motivated individual.
- Excellent verbal communications skills.
- Fluency in second language is a plus, Spanish preferred.
- Ability to "Multi-task" and manage spikes of high call volume/stress.
- Experience working in an active office environment.
- Basic knowledge of Medicare, Medicaid, and commercial insurances.
- Positive, can-do attitude.
- Ability to receive and implement feedback.
- Computer literacy; typing of at least 45 WPM is highly desired.
As a Patient Account Representative at Superior Ambulance, you will have the opportunity to work in a dynamic and fast-paced environment, where you will be challenged to grow and develop your skills. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.
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