Ambulance Patient Service Representative

5 days ago


Elmhurst, New York, United States Superior Ambulance Full time
Patient Account Representative

At Superior Ambulance, we are seeking a highly skilled and detail-oriented Patient Account Representative to join our team. As a key member of our Accounts Receivable department, you will play a critical role in ensuring the smooth processing of patient accounts and resolving any issues that may arise.

Key Responsibilities:
  • Process patient accounts according to established procedures and guidelines.
  • Resolve insurance carrier denials, appeal claims, and respond to insurance carrier correspondence and inquiries.
  • Research patient accounts to verify insurance coverages and audit accounts to ensure proper billing process.
  • Compute adjustments based on EOBs and insurance contracts.
  • Ensure accuracy in data entry and maintain attention to detail.
  • Collect outstanding balances while following company policy and procedures.
  • Reduce friction and employ one-step resolution practices for clients and patients through open lines of communication.
  • Demonstrate knowledge and compliance of insurance, local, state, and federal billing regulations.
  • Ability to complete tasks efficiently both individually and in a group environment.
  • Identify, address, and resolve account discrepancies.
  • Practice current billing policies and procedures.
  • Screen and professionally address emails, faxes, and other correspondence.
Requirements:
  • College preferred but not required.
  • Minimum two years experience in customer care, account management, or similar role.
  • Healthcare knowledge is preferred.
  • Must be a quick learner and motivated individual.
  • Excellent verbal communications skills.
  • Fluency in second language is a plus, Spanish preferred.
  • Ability to "Multi-task" and manage spikes of high call volume/stress.
  • Experience working in an active office environment.
  • Basic knowledge of Medicare, Medicaid, and commercial insurances.
  • Positive, can-do attitude.
  • Ability to receive and implement feedback.
  • Computer literacy; typing of at least 45 WPM is highly desired.
What We Offer:

As a Patient Account Representative at Superior Ambulance, you will have the opportunity to work in a dynamic and fast-paced environment, where you will be challenged to grow and develop your skills. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.



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