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Insurance Customer Advocate

2 months ago

Rochester, Minnesota, United States Matt Kechely - State Farm Agent Full time
Position Overview

Job Benefits:

  • 401(k) plan
  • 401(k) matching program
  • Competitive compensation package
  • Generous paid time off

ROLE SUMMARY:
As a Client Relations Specialist at Matt Kechely - State Farm Agent, you will create outstanding client interactions that contribute to the success of our insurance agency. Your meticulous attention to detail, exceptional customer service abilities, and genuine desire to assist others make you an excellent candidate for this role. You will advance your career by addressing client inquiries, collaborating with fellow agency members, and proactively understanding the needs of the community you serve.


We are eager to connect with you if you embody the customer-centric and compassionate team player we are looking for. We foresee opportunities for internal advancement for those who are particularly motivated and sales-oriented.


KEY RESPONSIBILITIES:

  • Build and maintain customer relationships, ensuring follow-up as necessary.
  • Deliver prompt, accurate, and courteous customer service, addressing inquiries related to insurance options, eligibility, coverage details, policy modifications, claims, and billing inquiries.
  • Employ a customer-focused, needs-based assessment to inform clients about available insurance solutions.
  • Utilize effective communication skills to meet customer needs while fostering business growth.

REQUIRED QUALIFICATIONS:

  • Strong commitment to customer service excellence.
  • Able to connect with clients, respond to their inquiries, and foresee their requirements.
  • Outstanding communication skills for assisting clients and collaborating with agency team members.
  • Proactive approach to problem-solving.

ADDITIONAL BENEFITS:

  • Base salary with commission and bonus opportunities.
  • Paid time off including vacation and personal/sick days.
  • 401(k) plan with matching contributions.
  • Monthly benefits stipend.