Customer Service Representative
4 weeks ago
About the job at Quality Talent Group:
Why Quality Talent Group:
Are you looking to grow in your career? At Quality Talent Group, we believe that a meaningful career is more than just a job. It's about finding all of the elements that help you thrive in one place. Our company culture embodies a commitment to building strong customer relationships, ensuring a risk mitigating and compliance-driven environment, and fostering diversity, equity, and inclusion. This means having a competitive salary, a robust benefits package, and programs to support your work-life balance and well-being. It means being rewarded for investing in your community, celebrated for being your authentic self, and empowered to grow. We're recognized for it - Wells Fargo ranked in the top three on the 2024 LinkedIn Top Companies List of best workplaces "to grow your career" in the U.S.
About this role:
Quality Talent Group is seeking a Teller in our Consumer, Small & Business Banking division, as a part of our National Branch Network. As a Teller, you are the face of the company, helping provide the financial service backbone for our local community. If you enjoy working with people, then this is a great role for you with tremendous opportunity to establish your career here at Quality Talent Group for years to come.
In this role you will:
• Support customer engagement by processing teller transactions, sharing digital solutions, and making appropriate introductions to bankers
• Complete operational activities while minimizing risks under established policies
• Perform routine transactional, operational, and customer support tasks efficiently through knowledge of bank procedures and products, as well as partners across the organization
• Receive direction from managers and exercise judgment within defined policies and procedures
• Escalate questions and issues to more experienced roles
• Interact with customers and individuals to demonstrate care, build relationships, and complete requested transactions
• Identify information and services to meet customers' financial needs
Required Qualifications:
- 6+ months of interacting with customers experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
- Military experience (transitioning military service member, reserve military service member, or a veteran) and currently enrolled in a college or university program
- Customer service focus with experience handling complex transactions across multiple systems
- Ability to educate and connect customers to technology and share the value of mobile banking options
- Ability to interact with integrity and professionalism with customers and team members
- Experience working with others on a team to meet customer needs
- Cash handling experience
- Ability to follow policies, procedures, and regulations
- Ability to identify potential fraud/risky accounts and take appropriate action to prevent loss
- Well-organized, independent, and able to prioritize in a fast-paced environment
- Ability to exercise judgment, raise questions to management, and adhere to policy guidelines
- Relevant military experience including working in personnel benefits management, processing military personnel orders or transitions, wartime readiness operations, human resources, or military recruiting
- Proficient with proactively sourcing, acquiring, building, and maintaining relationships with customers and colleagues
- Ability to work a schedule that may include most Saturdays
- This position is not eligible for Visa sponsorship
Benefits:
Quality Talent Group provides eligible employees with a comprehensive set of benefits, many of which are listed below.
- Health benefits
- 401(k) Plan
- Paid time off
- Disability benefits
- Life insurance, critical illness insurance, and accident insurance
- Parental leave
- Critical caregiving leave
- Discounts and savings
- Commuter benefits
- Tuition reimbursement
- Scholarships for dependent children
- Adoption reimbursement
This position requires a 20 hour workweek.
We welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran, or any other status protected by applicable law.
We value diversity, equity, and inclusion in the workplace and are committed to building a diverse and inclusive workplace culture.
We are an equal opportunity employer and welcome applications from all qualified candidates.
Job posting may come down early due to volume of applicants.
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