Customer Support Representative

2 weeks ago

Pittsburgh, Pennsylvania, United States Blink Health Full time
Customer Support Specialist

Blink Health is a pioneering healthcare technology company that aims to make prescriptions accessible and affordable for everyone.

Our flagship products, BlinkRx and Quick Save, revolutionize the prescription supply chain by removing traditional barriers, resulting in better access to critical medications and improved health outcomes for patients.

BlinkRx is a digital concierge service that offers transparent low prices, free home delivery, and world-class support to patients prescribed branded medications.

As a Customer Support Specialist, you will play a vital role in resolving routine and new issues with patients, doctors, and insurers, providing patient care, and striving to meet and exceed performance targets.

Responsibilities:

  • Receive and resolve inbound phone calls to support patients, doctors, and insurers
  • Provide patient care and triage to appropriate teams when required
  • Document all call information and data discovery according to operating procedures
  • Utilize Knowledge Base materials to resolve inquiries
  • Maintain confidentiality of patient and proprietary information
  • Develop a working knowledge of company-related security and privacy practices
  • Participate in continued education on product changes, new features, and product launches
  • Help improve the patient experience by sharing feedback with management to further develop the product, materials, and processes

Requirements:

  • High school diploma or GED required, Bachelor's degree strongly preferred
  • Customer service experience required
  • Healthcare, pharmacy, or other relevant industry experience strongly preferred
  • Strong verbal and written communication skills
  • Sound technical skills, analytical ability, good judgment, and strong operational focus
  • A passion for providing top-notch patient care
  • Ability to work with peers in a team effort and cross-functionally
  • Strong technical aptitude and ability to learn complex new software

Why Join Us:

Blink Health is a company that deeply impacts its customers and provides services across a massive population. We are a relentlessly learning, constantly curious, and aggressively collaborative cross-functional team dedicated to inventing new ways to improve the lives of our customers.

We are an equal opportunity employer and value diversity of all kinds. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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