Customer Support Specialist 2

2 weeks ago


Pittsburgh, Pennsylvania, United States Hitachi Energy Ltd Full time
About the Role

Hitachi Energy Ltd is seeking a highly skilled Customer Support Specialist 2 to join its team in Pittsburgh, PA. As a key member of the organization, you will play a crucial role in assisting Marketing and Field Sales in establishing a cost-competitive approach in negotiating foreign contracts.

Responsibilities
  • Provide expertise in International Trade Terms, U.S. & foreign trade compliance, documentation requirements, financing, and International Commerce (INCO) terms.
  • Ensure contract terms are followed during order-entry, product delivery, and receipt of payment.
  • Manage contents of contracts for specific details to ensure compliance to corporate policies as well as national & foreign government regulations.
  • Expedite all order documentation (Import License, Export License, Letters of Credit, Inspection Authorization, etc.).
  • Prepare all necessary shipping documentation.
  • Provide a high level of customer service to internal and external customers and partners.
Requirements
  • High School Diploma/GED with 9 or more years of professional experience in Customer Service, Sales, and/or Logistics.
  • Candidate must already have a work authorization that would permit them to work for Hitachi Energy Ltd in the United States.
  • Recent experience working with international transportation operations and Export Compliance.
  • Knowledge of INCO terms.
  • Previous experience with business-to-business (B2B) customer support; international client support experience is preferred.
  • Experience using SAP and Customer Relationship Management (CRM) systems is highly preferred.
About Hitachi Energy Ltd

Hitachi Energy Ltd is a global technology leader that is advancing a sustainable energy future for all. We serve customers in the utility, industry and infrastructure sectors with innovative solutions and services across the value chain.

We are committed to diversity and inclusion in the workplace and welcome applications from qualified candidates from diverse backgrounds.

Hitachi Energy Ltd is an Equal Employment Opportunity (EEO) and Affirmative Action Employer.



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