Customer Support Specialist

2 weeks ago


Pittsburgh, Pennsylvania, United States ARDEX Group Full time
Job Title: Customer Support Specialist

ARDEX Americas is seeking a highly skilled Customer Support Specialist to join our team. As a key member of our customer-facing team, you will be responsible for providing exceptional customer service and support to our customers across the US, Canada, and Latin America.

Responsibilities:
  • Develop a strong understanding of customer needs and processes
  • Understand international shipping requirements and documentation for international territories
  • Resource freight rates for special shipments in designated territory
  • Directly communicate with customers to provide exceptional customer service
  • Work with Sales Managers and Account Managers to find solutions to fulfilling product orders
  • Manage invoice and invoice adjustment process in territory
  • Proactively research and resolve any shipping and price discrepancies
  • Assist with the set-up of new accounts and credit applications
Requirements:
  • Strong business judgement and ability to make sound business decisions
  • Two years of customer or sales support experience with independent account management
  • Order processing, invoicing, and invoice adjustment experience required
  • Confident software and digital skills: MS Word, MS Excel, and database systems (CRM)
  • Ability to process high volumes of data with 100% accuracy
  • Working knowledge of SAP and SAP processes or other integrated accounting system desirable
  • Knowledge of laws and regulations affecting exporting and coordinating with internal departments for customs compliance
  • Knowledge of shipping process
  • Ability to excel in a fast-paced, changing environment
  • Excellent communication, listening, interpersonal, and telephone skills
  • Ability to work independently with a strong team ethic
  • Accountability, dependability, responsiveness, and quality focus
Benefits:
  • Competitive salary
  • Flexible work initiatives, including flexible working hours and work from home options
  • Immediate Paid Time off (PTO) eligibility and 11 Paid Holidays
  • Employee Assistance Programs and Wellness Initiatives
  • 401K match
  • Paid college tuition up to $5,250 per year
  • Medical, Dental, and Vision Insurance
  • Employee development and leadership development programs


  • Pittsburgh, Pennsylvania, United States Blink Health Full time

    Customer Support SpecialistBlink Health is a rapidly growing healthcare technology company that aims to make prescriptions accessible and affordable to everyone. We are seeking a highly skilled Customer Support Specialist to join our team.Key Responsibilities:Provide exceptional customer service to patients, doctors, and insurers via phone calls.Offer...


  • Pittsburgh, Pennsylvania, United States ARDEX Group Full time

    Job Title: Customer Support SpecialistARDEX Americas is seeking a highly skilled Customer Support Specialist to join our team. As a key member of our support team, you will be responsible for servicing and processing orders within a designated territory for the ARDEX Retail and Distribution centers throughout the U.S., Canada, and Latin America.Key...


  • Pittsburgh, Pennsylvania, United States Management Science Associates Full time

    **Job Summary:**We are seeking an experienced Customer Support Specialist to join the Management Science Associates IT/OPS division. As a key member of our team, you will provide exceptional customer service and support to our clients, ensuring timely and accurate resolution of their inquiries and issues.**Key Responsibilities:**• Respond to and resolve...


  • Pittsburgh, Pennsylvania, United States Insight Global Full time

    Support Ticket Triage and ResolutionWe are seeking a highly skilled Customer Support Specialist to join our team at Insight Global. As a key member of our support team, you will be responsible for reviewing and prioritizing incoming support tickets, gathering additional information from requestors, and communicating with clients to ensure timely...


  • Pittsburgh, Pennsylvania, United States ZOLL Cardiac Management Solutions Full time

    About ZOLL Cardiac Management SolutionsZOLL Cardiac Management Solutions is a leading provider of innovative medical technologies that make a meaningful difference in people's lives. Our mission is to improve patient outcomes and help save lives.Job PurposeThe Product Technical Support Specialist - Tier 1 plays a critical role in providing patients,...


  • Pittsburgh, Pennsylvania, United States Hitachi Energy Ltd Full time

    About the RoleHitachi Energy Ltd is seeking a highly skilled Customer Support Specialist 2 to join its team in Pittsburgh, PA. As a key member of the organization, you will play a critical role in assisting Marketing and Field Sales in establishing a cost-competitive approach in negotiating foreign contracts.ResponsibilitiesProvide expertise in International...


  • Pittsburgh, Pennsylvania, United States Hitachi Energy Ltd Full time

    About the RoleHitachi Energy Ltd is seeking a highly skilled Customer Support Specialist 2 to join its team in Pittsburgh, PA. As a key member of the organization, you will play a crucial role in assisting Marketing and Field Sales in establishing a cost-competitive approach in negotiating foreign contracts.ResponsibilitiesProvide expertise in International...


  • Pittsburgh, Pennsylvania, United States Abridge Full time

    Job DescriptionAbridge is a pioneering organization that is revolutionizing the healthcare industry by leveraging AI-powered technology to improve clinical documentation efficiencies and enhance patient-clinician conversations.Our mission is to empower healthcare professionals to focus on what matters most - their patients. We are committed to delivering...


  • Pittsburgh, Pennsylvania, United States Blink Health Full time

    Customer Support SpecialistBlink Health is a pioneering healthcare technology company that aims to make prescriptions accessible and affordable for everyone.Our flagship products, BlinkRx and Quick Save, revolutionize the prescription supply chain by removing traditional barriers, resulting in better access to critical medications and improved health...


  • Pittsburgh, Pennsylvania, United States Community Living & Support Services (CLASS) Full time

    Job SummaryCommunity Living and Support Services (CLASS) is seeking a dedicated and compassionate individual to join our team as a Community Support Specialist. In this role, you will work closely with participants to develop and maintain safe and healthy relationships, provide life skills training, and support them in achieving their goals.Key...

  • IT Support Specialist

    2 weeks ago


    Pittsburgh, Pennsylvania, United States ZOLL Medical Full time

    Job Title: IT Support SpecialistAt ZOLL Medical, we are seeking an experienced IT Support Specialist to join our team. As a key member of our IT department, you will be responsible for providing hardware and software support to internal customers, as well as providing guidance and training to Associate IT Support Specialists.Key Responsibilities:Maintain,...

  • IT Support Specialist

    3 weeks ago


    Pittsburgh, Pennsylvania, United States ZOLL Medical Full time

    Job Title: IT Support SpecialistAt ZOLL Medical, we are seeking an experienced IT Support Specialist to join our team. As a key member of our IT department, you will be responsible for providing hardware and software support to internal customers, as well as providing guidance and training to Associate IT Support Specialists.Key Responsibilities:Maintain,...


  • Pittsburgh, Pennsylvania, United States Management Science Associates Full time

    Overview: Management Science Associates, Inc. (MSA) is a leading information management company that provides data management, analytics, and technology solutions to market leaders. We are seeking a junior-level Customer Support Representative to join our IT/OPS division, which has been offering data and insight solutions to the Consumer Package Goods...


  • Pittsburgh, Pennsylvania, United States PeopleShare Full time

    Job Title: Patient Support SpecialistWe are seeking a highly skilled Patient Support Specialist to join our team at PeopleShare. As a Patient Support Specialist, you will be responsible for handling inbound and outbound calls, interacting with patients, physicians, and pharmacies, and updating patient files.Job Responsibilities:Handle inbound and outbound...


  • Pittsburgh, Pennsylvania, United States PeopleShare Full time

    Job Title: Patient Support SpecialistWe are seeking a highly skilled Patient Support Specialist to join our team at PeopleShare. As a Patient Support Specialist, you will be responsible for providing exceptional customer service to patients, physicians, and pharmacies through inbound and outbound calls.Job Responsibilities:Handle inbound and outbound calls...

  • IT Support Specialist

    2 weeks ago


    Pittsburgh, Pennsylvania, United States Aurora Innovation Full time

    About the RoleAurora Innovation is seeking a highly skilled and customer-focused Support Specialist to join our Technical Services team. As a Support Specialist, you will be responsible for providing world-class support to our customers, resolving technical issues, and ensuring seamless customer experiences.Key ResponsibilitiesProvide technical assistance...

  • Physical Therapist

    3 weeks ago


    Pittsburgh, Pennsylvania, United States Healthcare Support Full time

    Healthcare Support is seeking a Physical Therapist for a travel job in Kansas.**Job Details:*** Specialty: Physical Therapist* Discipline: Therapy* Employment Type: Travel* Duration: 13 weeks* Hours per week: 40* Shift: 8 hours**Benefits:*** Immediate enrollment in Health Insurance* Dental Insurance* Life Insurance* Employee Assistance Program (EAP)* Access...


  • Pittsburgh, Pennsylvania, United States Insight Global Full time

    Job Title: IT Support SpecialistInsight Global is seeking a skilled IT Support Specialist to join our team. As a key member of our Production Services team, you will be responsible for providing top-notch technical support to our clients.Key Responsibilities:Respond to alerts and escalations in a timely and efficient mannerTroubleshoot negatively trending...


  • Pittsburgh, Pennsylvania, United States PeopleShare Full time

    {"Job Title": "Patient Support Specialist", "Job Description": "At PeopleShare, we are seeking a Patient Support Specialist to join our team. As a Patient Support Specialist, you will be responsible for handling inbound and outbound calls, interacting with patients, physicians, and pharmacies, and updating patient files. If you have a passion for delivering...


  • Pittsburgh, Pennsylvania, United States Insight Global Full time

    IT Support Specialist Job DescriptionInsight Global is seeking a skilled IT Support Specialist to join our Production Services team. As a key member of our team, you will be responsible for providing top-notch technical support to our clients.Main Responsibilities:Respond to alerts and escalations in a timely and efficient mannerTroubleshoot negatively...