Client Experience Specialist

2 days ago


Arlington, Virginia, United States Sixt Full time

Welcome to Sixt, a leading global mobility service provider As a Client Experience Specialist, you will be the main point of contact for our clients, providing exceptional customer service and ensuring that every client has a positive experience with our company.

Your primary responsibilities will include greeting customers upon arrival, gathering feedback to improve their future rental experience, and ensuring that all personal belongings are taken before departing. You will also advise customers on rental charges and provide accurate receipts, ensuring a clear and customer-focused process.

This role requires strong attention to detail, as you will be responsible for identifying and tagging vehicles for maintenance or grounding, and ensuring they are moved to the correct location. You will also work in various weather conditions and be willing to take on additional tasks to support business needs.

Additionally, you will need to possess basic computer navigation skills and be familiar with Microsoft Office applications. A high school diploma or equivalent and at least one year of customer service experience are required. You must also be at least 18 years old and hold a valid driver's license with a clean driving record.

Our company offers a comprehensive benefits package, including healthcare coverage, life insurance, critical illness insurance, hospital indemnity insurance, and pet insurance, along with a 401k plan to secure your future. We also provide paid time off and holidays, a bonus plan based on performance, and an employee assistance program.



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