Customer Experience Specialist

1 day ago


Arlington, Virginia, United States Trek Bicycle Full time

A career opportunity awaits you at Trek Bicycle, a renowned brand in the cycling industry. We're seeking a dedicated and enthusiastic individual to join our team as a Customer Experience Specialist - Part-time. In this role, you will be responsible for providing exceptional customer service, promoting Trek's products, and fostering a positive store environment.

About the Job:

  • Salary: $35,000 - $45,000 per year (estimated), depending on experience
  • Job Type: Part-time
  • Location: Arlington Ballston, VA

About Us:

Trek is committed to delivering an outstanding customer experience through its retail stores and online platforms. As a Customer Experience Specialist, you will be instrumental in achieving this goal by developing strong relationships with customers, understanding their needs, and recommending suitable products.

Your Responsibilities:

  1. Provide exceptional customer service, responding promptly to customer inquiries and resolving issues efficiently
  2. Develop product knowledge and stay up-to-date on new releases, features, and technologies
  3. Foster a positive store environment, maintaining high standards of cleanliness, organization, and visual merchandising
  4. Work collaboratively with colleagues to achieve sales targets, promote events, and engage with customers

Requirements:

  • Positive attitude and enthusiasm for working in a fast-paced retail environment
  • Excellent communication skills, both written and verbal
  • Ability to work independently and as part of a team
  • Basic computer skills and familiarity with POS systems

What We Offer:

  • Competitive salary and bonus structure


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