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Front Desk Associate
2 months ago
We are seeking a highly skilled and compassionate Front Desk Receptionist to join our team at WEST SIDE FED SR. As a key member of our staff, you will be responsible for providing exceptional customer service, ensuring the safety and well-being of our residents, and maintaining a positive and respectful environment.
Key Responsibilities- Resident Supervision:
- Monitor residents entering and leaving the building, responding to behaviors that may be dangerous to themselves or others.
- Respond to emergency calls from resident rooms, relay requests to appropriate staff, and implement emergency procedures as needed.
- Monitor use of the recreation area and assist residents in obtaining needed services.
- Administrative:
- Answer the facility telephone in a courteous and professional manner, announcing calls to employees and referring calls to voice mail as necessary.
- Maintain a daily log of activities, occurrences, and observations.
- Write clear and accurate reports of incidents and actions taken.
- Other:
- Work as a member of a team to establish and maintain a high level of care and respect for residents.
- Share information about resident progress, needs, and problems with other staff in accordance with WSFSSH Confidentiality Policy.
- Attend training sessions and conferences as required for enhancement of job skills.
- High School Diploma or equivalent required; higher education preferred.
- Able to work in a multicultural and diverse environment.
- Able to perform job responsibilities.
- Able to speak, read, and write English.
- Experience working with dependent persons.
