Customer Service Coordinator

1 week ago


Plymouth, Michigan, United States Whiteline Express, Ltd. Full time
Customer Service Representative

Whiteline Express, Ltd. is a leading truckload carrier with a strong commitment to customer satisfaction. As a Customer Service Representative, you will play a critical role in providing exceptional service to our customers, ensuring their needs are met and exceeded.

Responsibilities:
  • Manage customer accounts, including communication of issues and proactive communication of capacity
  • Schedule appointments and follow up on loading and delivering of orders
  • Monitor detention times and obtain billing/accessorial information as needed
  • Track and post service results, and index and image orders and related customer service materials
  • Plan and execute freight matching and load brokerage
  • Utilize customer tracking websites and freight solicitation boards
  • Complete daily checklists and turnover
Qualifications:
  • High School Diploma required, Associate Degree preferred
  • 1-2 years of related customer service experience
  • Strong verbal and written communication skills, with ability to read, write, and comprehend simple instructions
  • Knowledge of geographical areas across the United States, with ability to apply common sense to carry out written or oral instructions
  • Proficiency in transportation software, Microsoft Excel, Word, and Outlook


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