Customer Service Operations Manager

2 days ago


Plymouth, Michigan, United States Anderson Process Full time
{"title": "Customer Service Manager", "description": "Job Summary

The Customer Service Manager at Anderson Process is responsible for overseeing and coordinating all day-to-day distribution activities, customer service, and engineering operations. This role requires strong leadership and communication skills to manage a team of Customer Service Representatives and Application Engineers.

Key Responsibilities
  • Prioritize, schedule, and delegate work assignments to ensure the meeting of revenue and profit goals.
  • Develop and maintain strong relationships with top customers to create a platform for open communication.
  • Assist Customer Service Representatives and Application Engineers in their daily activities to meet customer deadlines.
  • Process orders and quotes as necessary to ensure timeliness.
  • Work with Sales Manager, Engineering, Project Manager, and Warehouse Manager to determine the best course of action for customer inquiries.
  • Oversee and ensure all invoicing is carried out each month at the branch.
  • Review ongoing performance results to targets, activity reports to measure productivity, and identify areas needing cost reduction or process improvement.
  • Coach and develop staff to enhance the effectiveness of employee performance in achieving company goals and objectives.
  • Identify and recommend development plans for Customer Service Representatives and Application Engineers.
Requirements
  • Three to five years of previous customer service and engineering management experience.
  • Strong communication skills, written and verbal.
  • Strong analytical, numerical, and reasoning abilities.
  • Experience in customer interactions and relationships.
  • Leadership orientation, initiative, adaptability, and excellent Microsoft Office skills.
Preferred Qualifications
  • Industrial distribution experience.
  • Bachelor's degree in a related management field or equivalent experience.
  • Inventory management experience.
  • Product knowledge.
  • Experience with Epicor Prophet 21.
Physical Requirements
  • To perform this job successfully, an individual must be able to perform each essential job function satisfactorily. A reasonable accommodation may be made to enable qualified individuals with a covered disability to perform the essential functions of the position as long as an undue hardship is not imposed.
Equal Opportunity Employer

Anderson Process is an Equal Opportunity Employer.

", "lang_code": "en"}

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