Hotel Operations Manager

7 days ago


Philadelphia, Pennsylvania, United States Hilton City Avenue Full time
Job Overview

We are seeking an experienced Hotel Operations Manager to lead our team at Hilton City Avenue in Philadelphia. As a key member of our management team, you will be responsible for overseeing the day-to-day operations of our hotel and driving revenue growth through effective sales and marketing strategies.

About Wurzak Hotel Group

At Wurzak Hotel Group, we pride ourselves on being recognized as an Employer of Choice in the Hospitality Industry. Our commitment to fostering a positive, inclusive, and innovative workplace sets us apart, making us a destination for top talent seeking a rewarding and fulfilling career.

Responsibilities
  1. Strategic Leadership:
  • Develop and execute a strategic plan for the hotel that aligns with the company's vision and goals.
  • Lead and inspire a diverse team to achieve operational excellence and exceed guest expectations.
Guest Experience:
  • Foster a culture of exceptional customer service to create memorable experiences for guests.
  • Regularly review and analyze guest feedback to identify areas for improvement and implement corrective measures.
Financial Management:
  • Drive revenue growth through effective sales and marketing strategies.
  • Monitor financial performance, prepare budgets, and implement cost control measures to maximize profitability.
Operational Excellence:
  • Oversee day-to-day hotel operations, ensuring all departments work seamlessly together.
  • Implement and maintain high standards of cleanliness, safety, and efficiency throughout the hotel.
Team Development:
  • Recruit, train, and develop a high-performing team.
  • Foster a positive and collaborative work environment that encourages innovation and continuous improvement.
Requirements
  • Bachelor's degree in Hospitality Management or a related field preferred.
  • Muti-property oversight & Hilton experience preferred.
  • Proven experience in hotel management, with a track record of success in a leadership role.
  • Strong understanding of hotel operations, guest services, and financial management.
  • Excellent communication and interpersonal skills.
  • Ability to work collaboratively with diverse teams.
  • Proficient in property management software and Microsoft Office Suite.
  • Knowledge of industry trends and a commitment to delivering exceptional guest experiences.
Compensation

The estimated annual salary for this position is $120,000 - $150,000, depending on experience and qualifications. Additionally, benefits include highly competitive salary, culture of excellence, paid time off, hotel discounts, complimentary parking and cafe, 401K generous match, career development, peer-to-peer recognition, quarterly and annual awards, inclusive work environment, medical, dental, vision, supplemental insurance.



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