Guest Service Representative

1 week ago


Philadelphia, Pennsylvania, United States Marriott Full time
Job Summary

As a Guest Service Representative at Marriott Hotels, you will be the face of our hospitality, delivering exceptional experiences to our guests. Your role will involve organizing and confirming guest check-ins and check-outs, processing room reservations, and handling guest requests and complaints. You will also be responsible for securing payment, verifying and adjusting billing, and activating and filing room keys. Additionally, you will provide guests with directions and information regarding property amenities, services, and hours of operation, and local areas of interest.

Key Responsibilities
  • Organize and confirm guest check-ins and check-outs
  • Process room reservations and requests
  • Secure payment and verify and adjust billing
  • Activate and file room keys
  • Provide guests with directions and information regarding property amenities, services, and hours of operation

About Marriott

Marriott International is an equal opportunity employer, committed to hiring a diverse workforce and sustaining an inclusive, people-first culture. We believe in delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon our living legacy of hospitality. As a Guest Service Representative at Marriott, you will be part of a global team that is dedicated to making every guest feel welcome and valued.

What We Offer

As a Guest Service Representative at Marriott, you will have the opportunity to develop your skills and knowledge in customer service, hospitality, and communication. You will also have access to training and development programs that will help you grow and succeed in your career. Additionally, you will be part of a dynamic and supportive team that is committed to delivering exceptional guest experiences.

Requirements

To be successful as a Guest Service Representative at Marriott, you will need to have excellent communication and interpersonal skills, as well as the ability to work in a fast-paced environment. You will also need to be able to lift and move objects weighing up to 10 pounds, and stand for long periods of time.

Equal Opportunity Employer

Marriott International is an equal opportunity employer, committed to hiring a diverse workforce and sustaining an inclusive, people-first culture. We believe in delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon our living legacy of hospitality.

About JW Marriott

JW Marriott is part of Marriott International's luxury portfolio, with over 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW Marriott believes that our associates come first, and that if you're happy, our guests will be happy. As a Guest Service Representative at JW Marriott, you will be part of a community that is dedicated to delivering exceptional guest experiences and creating opportunities for training, development, recognition, and growth.

The JW Treatment

Treating guests exceptionally starts with the way we take care of our associates. That's The JW Treatment. As a Guest Service Representative at JW Marriott, you will have the opportunity to experience this unique approach to hospitality and make a real difference in the lives of our guests.

Join Our Team

At Marriott, we believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

Why Work at Marriott

Marriott International is a global leader in the hospitality industry, with a portfolio of brands that includes Marriott Hotels, JW Marriott, and more. As a Guest Service Representative at Marriott, you will have the opportunity to work with a dynamic and supportive team that is dedicated to delivering exceptional guest experiences. You will also have access to training and development programs that will help you grow and succeed in your career.

How to Apply

To apply for this role, please submit your application through our website. We look forward to hearing from you

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