Custom Framing Team Lead

4 days ago


Chattanooga, Tennessee, United States Michaels Stores Full time
Job Summary

We are seeking a highly skilled and experienced Custom Framing Team Lead to join our team at Michaels Stores. As a key member of our store leadership team, you will be responsible for leading and coaching a team of framers to deliver exceptional customer service and drive custom framing sales.

Key Responsibilities
  • Lead and coach a team of framers to achieve sales and customer service goals
  • Develop and implement strategies to drive custom framing sales and increase customer engagement
  • Assist customers in creating memorable framing solutions for their art
  • Manage and execute inventory management processes to ensure optimal stock levels and minimize waste
  • Develop and implement shrink and safety programs to prevent losses and ensure a safe working environment
  • Participate in the hiring, training, and development of new team members
  • Collaborate with the Store Manager to achieve store goals and objectives
  • Provide exceptional customer service and ensure a positive shopping experience for all customers
Requirements
  • Previous custom framing experience is preferred
  • Retail management experience and leadership skills are essential
  • Ability to lift heavy boxes and frames and access high shelves by ladder or similar equipment
  • Basic computer skills and proficiency in Microsoft Office
Work Environment

Our store is a public retail setting with a climate-controlled environment. Some stock rooms may not be climate-controlled, and some outdoor work may be required to retrieve shopping carts or unload trucks.



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