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Retail Team Lead
2 months ago
**About Us**
Dcgoodwill is a dynamic and customer-focused organization dedicated to empowering individuals and communities through education, job training, and employment opportunities.
**Job Summary**
We are seeking a highly motivated and experienced Retail Team Lead to join our team. As a key member of our store operations team, you will be responsible for leading and guiding our retail staff to deliver exceptional customer service and drive sales growth.
**Key Responsibilities**
- Lead and manage a team of retail staff to achieve sales targets and provide excellent customer service.
- Develop and implement effective store operations strategies to drive sales growth and improve customer satisfaction.
- Collaborate with other departments to ensure seamless store operations and achieve business objectives.
- Provide coaching and training to retail staff to enhance their skills and knowledge.
- Monitor and analyze sales data to identify trends and opportunities for improvement.
**Requirements**
- High school diploma or equivalent and at least 6 months of supervisory experience.
- Ability to effectively communicate verbally and in writing.
- Reading and math skills at or above an 11th grade skill level.
- Ability to bend and lift 40-50 pounds frequently.
- Ability to stand for prolonged periods of time (up to 7 hours per 8-hour shift).
- Previous cashier experience.
- Basic working knowledge of computer applications and the internet.
- Excellent customer service skills.
**Preferred Qualifications**
- Previous experience working in a retail department store environment.
- Ability to coach and direct employees.
- Ability to gracefully adapt to periodic and rapid change.