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Retail Team Lead

2 months ago


Chattanooga, Tennessee, United States Dcgoodwill Full time

**About Us**

Dcgoodwill is a dynamic and customer-focused organization dedicated to empowering individuals and communities through education, job training, and employment opportunities.

**Job Summary**

We are seeking a highly motivated and experienced Retail Team Lead to join our team. As a key member of our store operations team, you will be responsible for leading and guiding our retail staff to deliver exceptional customer service and drive sales growth.

**Key Responsibilities**

  • Lead and manage a team of retail staff to achieve sales targets and provide excellent customer service.
  • Develop and implement effective store operations strategies to drive sales growth and improve customer satisfaction.
  • Collaborate with other departments to ensure seamless store operations and achieve business objectives.
  • Provide coaching and training to retail staff to enhance their skills and knowledge.
  • Monitor and analyze sales data to identify trends and opportunities for improvement.

**Requirements**

  • High school diploma or equivalent and at least 6 months of supervisory experience.
  • Ability to effectively communicate verbally and in writing.
  • Reading and math skills at or above an 11th grade skill level.
  • Ability to bend and lift 40-50 pounds frequently.
  • Ability to stand for prolonged periods of time (up to 7 hours per 8-hour shift).
  • Previous cashier experience.
  • Basic working knowledge of computer applications and the internet.
  • Excellent customer service skills.

**Preferred Qualifications**

  • Previous experience working in a retail department store environment.
  • Ability to coach and direct employees.
  • Ability to gracefully adapt to periodic and rapid change.