Guest Service Ambassador

19 hours ago


Danbury, Connecticut, United States Residence Inn Full time
Job Summary

We are seeking a skilled Guest Service Ambassador to join our team at Residence Inn. As a key member of our front desk team, you will be responsible for providing exceptional customer service to our guests, ensuring their stay is comfortable and enjoyable.

Key Responsibilities:

  • Register and assign guests to hotel rooms
  • Establish methods of payment and verify credit
  • Make and confirm reservations
  • Compute bills, collect payments, and make change for guests
  • Transmit and receive messages, using telephones or the PMS system
  • Respond to guest requests in a timely manner
  • Receive and resolve guest complaints, elevating to supervisor if necessary
  • Secure guests' valuables in hotel safe or safe-deposit boxes, if not available in guest rooms
  • Perform bookkeeping activities, such as balancing accounts and conducting audits
  • Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction
  • Follow sustainability guidelines and practices related to HHM's EarthView program
  • Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards
  • Assist in the breakfast area or assist guests with luggage when staffing assistance is required or during peak periods
  • Ensure overall guest satisfaction

Requirements:

  • High School diploma or equivalent preferred
  • Previous customer service experience or equivalent training required
  • Knowledge of PMS systems preferred

Work Environment:

  • Work schedule varies and may include working on holidays, weekends and alternate shifts
  • Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching; stooping, kneeling, or crouching


  • Danbury, Connecticut, United States Residence Inn Full time

    Job SummaryWe are seeking a highly skilled Guest Service Ambassador to join our team at Residence Inn. As a key member of our front desk team, you will be responsible for providing exceptional customer service to our guests, ensuring their stay with us is memorable and enjoyable.Key ResponsibilitiesProvide warm and welcoming greetings to guests, responding...


  • Danbury, Connecticut, United States Nuvance Health Full time

    Nuvance Health is a network of hospitals and outpatient locations in Connecticut and New York, offering a range of medical services.Job Summary:As a Guest Services Representative, you will be responsible for providing exceptional customer service to patients, visitors, and staff at our Danbury Hospital location. Your primary goal will be to ensure a positive...


  • Danbury, Connecticut, United States Nuvance Health Full time

    Job SummaryWe are seeking a highly skilled Guest Services Representative to join our team at Nuvance Health. As a key member of our hospital staff, you will be responsible for providing exceptional customer service to patients, visitors, and staff.Key ResponsibilitiesMonitor visiting hours and distribute computerized passes to visitors in accordance with...


  • Danbury, Connecticut, United States Nuvance Health Full time

    Nuvance Health is a network of hospitals and outpatient locations in Connecticut and New York, providing convenient access to quality care. We are seeking a Guest Services Representative to join our team at Danbury Hospital.Job Summary:The Guest Services Representative will be responsible for greeting and monitoring all visitors to the hospital, providing...


  • Danbury, Connecticut, United States Marriott Full time

    About MarriottMarriott is a global hospitality leader with a rich history of innovation and excellence. With over 6,000 properties worldwide, we offer a diverse range of career opportunities for individuals who share our passion for delivering exceptional guest experiences.Our CultureWe're a company that values diversity, equity, and inclusion. We believe...


  • Danbury, Connecticut, United States Marriott Full time

    Unlock Your Potential at MarriottAre you ready to take your career to new heights? Marriott Hotels is seeking talented individuals to join our team as Guest Experience Specialists. With over 6,000 properties globally, we offer a world of opportunities for growth and development.About the RoleAs a Guest Experience Specialist, you will be the face of Marriott,...


  • Danbury, Connecticut, United States Marriott Hotels & Resorts Full time

    Position OverviewAs a Guest Experience Specialist at Marriott Hotels & Resorts, your role transcends traditional hospitality duties. You will be instrumental in crafting an experience that is not only seamless but also memorable for our guests.Key ResponsibilitiesProactively engage with guests to understand their needs and preferences.Deliver a comprehensive...


  • Danbury, Connecticut, United States Marriott Full time

    Unlock Your Potential at MarriottAre you ready to take your career to new heights? Marriott Hotels is seeking a talented individual to join our team as a Guest Experience Specialist. With over 6,000 properties globally, we offer endless opportunities for growth and development.About the RoleAs a Guest Experience Specialist, you will be responsible for...


  • Danbury, Connecticut, United States Nuvance Health Full time

    Job SummaryWe are seeking a skilled Guest Services Representative to join our team at Nuvance Health. As a key member of our hospital staff, you will be responsible for providing exceptional customer service to patients, visitors, and staff.Key ResponsibilitiesMonitor visiting hours and distribute computerized passes to visitorsProcess visitor badges and...

  • Guest Advocate

    4 weeks ago


    Danbury, Connecticut, United States Target Full time

    About the RoleWe are seeking a highly motivated and customer-focused Guest Advocate to join our team at Target. As a Guest Advocate, you will be responsible for delivering an exceptional guest experience by providing personalized service, resolving guest concerns, and promoting our products and services.Key ResponsibilitiesProvide exceptional guest service...

  • Guest Advocate

    4 days ago


    Danbury, Connecticut, United States Target Full time

    About TargetAt Target, we're passionate about helping all families discover the joy of everyday life. Our values and culture drive everything we do, and we're committed to making a positive impact in our communities.Job SummaryWe're seeking a Guest Advocate to join our team! As a Guest Advocate, you'll be the face of Target, providing exceptional customer...

  • Guest Advocate

    2 weeks ago


    Danbury, Connecticut, United States Target Full time

    About the RoleWe are seeking a highly motivated and customer-focused Guest Advocate to join our team at Target. As a Guest Advocate, you will be responsible for delivering an exceptional guest experience by providing personalized service, resolving guest concerns, and promoting our products and services.Key ResponsibilitiesProvide exceptional guest service...

  • Guest Advocate

    4 weeks ago


    Danbury, Connecticut, United States Target Full time

    About the RoleWe are seeking a highly motivated and customer-focused Guest Advocate to join our team at Target. As a Guest Advocate, you will be responsible for providing exceptional customer service, ensuring a seamless shopping experience, and driving sales growth.Key ResponsibilitiesProvide personalized service to guests, responding to their needs and...

  • Hotel Night Auditor

    3 days ago


    Danbury, Connecticut, United States Hilton Garden Inn Danbury Full time

    Job DescriptionHilton Garden Inn Danbury is seeking a detail-oriented and organized Night Auditor to join our team. As a Night Auditor, you will be responsible for ensuring the accuracy of guest accounts, processing payments, and maintaining the integrity of our financial systems.Register and assign rooms to guests, handling inquiries and providing...


  • Danbury, Connecticut, United States Marriott International Inc Full time

    Job DescriptionAt Marriott International Inc, we're looking for a skilled Guest Experience Specialist to join our team. As a key member of our front desk team, you'll be responsible for delivering exceptional guest experiences that exceed our guests' expectations.Key Responsibilities:Provide personalized service to guests, ensuring their stay is memorable...


  • Danbury, Connecticut, United States VasuAgency Full time

    Are you looking for a career that offers growth opportunities and a dynamic team environment? VasuAgency is seeking a Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service and support to our clients. If you are a flexible, adaptable, and trainable individual...

  • To Go Specialist

    23 hours ago


    Danbury, Connecticut, United States Red Lobster Full time

    Job Summary: As a To Go Specialist at Red Lobster, you will be responsible for delivering exceptional takeout experiences to our guests. Your key responsibilities will include:Key Responsibilities:Enhance guest takeout experience by offering personalized service and food and drink suggestionsTake accurate orders and assemble prepared food and drink...

  • Marketing Coordinator

    4 weeks ago


    Danbury, Connecticut, United States RM Management and Operations LLC Full time

    Job SummaryWe are seeking a highly motivated and detail-oriented Marketing Assistant to join our team at Ragged Mountain. As a key member of our marketing department, you will be responsible for assisting the Marketing Manager with all aspects of marketing and sales, including brand development, message continuity, collateral, communications, advertising,...


  • Danbury, Connecticut, United States RM Management and Operations LLC Full time

    Job SummaryThe Marketing Assistant is a key member of our team, responsible for assisting the Marketing Manager with all aspects of marketing and sales. This includes brand development, message continuity, collateral, communications, advertising, web presence, social media, product development, guest research, vendor relations, public relations, and...

  • Marketing Coordinator

    3 weeks ago


    Danbury, Connecticut, United States RM Management and Operations LLC Full time

    Job SummaryThe Marketing Assistant is a key team member responsible for supporting the Marketing Manager in all aspects of marketing and sales. This includes brand development, message continuity, collateral, communications, advertising, web presence, social media, product development, guest research, vendor relations, public relations, and email/e-news...