Hotel Night Auditor

3 days ago


Danbury, Connecticut, United States Hilton Garden Inn Danbury Full time
Job Description

Hilton Garden Inn Danbury is seeking a detail-oriented and organized Night Auditor to join our team. As a Night Auditor, you will be responsible for ensuring the accuracy of guest accounts, processing payments, and maintaining the integrity of our financial systems.

  • Register and assign rooms to guests, handling inquiries and providing information on hotel services and amenities.
  • Keep accurate records of room availability and guest accounts, making reservations and cancellations as needed.
  • Compute and collect payments, making change and posting charges for room, food, liquor, and telephone services.
  • Answer and transfer calls, messages, and faxes, utilizing the hotel's communication systems.
  • Verify customer credit and establish payment methods, ensuring accurate accounting of services provided.
  • Record guest comments and complaints, referring them to management as necessary.
  • Ability to read, listen, and communicate effectively in English, both verbally and in writing.
  • Ability to access and accurately input information using a moderately complex computer system.
  • Reports to work on time and in uniform, following company policies and procedures.
  • Follow all company and safety policies, reporting accidents and injuries to management.
  • Perform other duties as assigned or needed, including assisting other departments and setting up breakfast.

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