Customer Service Representative
2 hours ago
We are seeking a highly skilled and detail-oriented individual to join our team as a Customer Service Representative/Cashier. This part-time, hourly position reports directly to the Coordinator of Student Accounts and is responsible for providing exceptional customer service to all users of the Bursar's Office.
Key Responsibilities- Provide excellent customer service to students, faculty, and staff
- Enter payments through the Colleague cashiering system
- Analyze financial information pertaining to billing, including scholarships, state, and federal awards
- Assist students with self-service and payment plans on the web
- Enter data into the Colleague system to keep student records up-to-date
- Assist with paper and email billing
- Make outgoing calls to students regarding due dates and other important information
- Answer questions relating to payments, refunds, and PCCC student processes
- High School Diploma or equivalent
- Knowledge of cashiering and reconciling cash drawers
- High mathematical aptitude
- Excellent customer, analytical, and organizational skills
- Ability to work in a fast-paced environment and prioritize tasks effectively
- Knowledge of federal and state financial regulations preferred
- Knowledge of college enrollment management services preferred
- Knowledge of Ellucian Colleague preferred
- Bilingual preferred
The selected candidate will be required to complete a background check. We offer a competitive hourly rate and opportunities for professional growth and development.
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Customer Service Representative
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Customer Service Representative
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Customer Service Representative/Cashier
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Customer Service Representative/Cashier
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Customer Service Representative/Cashier
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Customer Service Representative
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Guest Services Representative
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