Customer Service Representative/Cashier
3 hours ago
We are seeking a highly skilled and detail-oriented Customer Service Representative/Cashier to join our team at Passaic County Community College. As a key member of the Bursar's Office, you will be responsible for providing exceptional customer service to students, parents, and faculty, while also ensuring accurate and timely processing of payments and financial transactions.
Key Responsibilities:
- Provide top-notch customer service to students, parents, and faculty, responding to inquiries and resolving issues in a professional and courteous manner.
- Process payments and financial transactions accurately and efficiently, using the Colleague cashiering system.
- Analyze financial information and data to identify trends and areas for improvement.
- Assist students with self-service and payment plans on the web, ensuring they have a seamless and user-friendly experience.
- Enter data into the Colleague system to maintain accurate and up-to-date student records.
- Assist with paper and email billing, ensuring timely and accurate communication with students and parents.
- Make outgoing calls to students regarding due dates and other important information, using a professional and empathetic tone.
- Answer questions relating to payments, refunds, and PCCC student processes, providing clear and concise information.
Requirements:
- High School Diploma or equivalent required.
- Knowledge of cashiering and reconciling cash drawers a must.
- High mathematical aptitude and attention to detail essential.
- Excellent customer service, analytical, and problem-solving skills required.
- Self-starter with ability to organize and coordinate large workloads in a timely and effective manner.
- Knowledge of federal and state financial regulations a plus.
- Knowledge of college enrollment management services a plus.
- Knowledge of Ellucian Colleague a plus.
- Bilingual a plus.
What We Offer:
A competitive salary, a dynamic and supportive work environment, and opportunities for professional growth and development. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.
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