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Customer Service Representative

2 months ago

Medina, Ohio, United States Sam Custer - State Farm Agent Full time
Job Description

**About the Role**

Sam Custer - State Farm Agent is seeking a highly motivated and customer-focused professional to join their team as a Customer Service Representative. As a key member of the team, you will play a crucial role in building and maintaining strong relationships with customers, promoting State Farm products, and providing exceptional service.

Key Responsibilities

  • Establish and maintain strong customer relationships through regular communication and follow-up.
  • Provide prompt, accurate, and friendly customer service, addressing inquiries and concerns related to insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
  • Utilize a customer-centric approach to educate customers about insurance options, identifying their needs and providing tailored solutions.

Benefits and Opportunities

  • Competitive salary plus commission/bonus structure.
  • Paid time off (vacation and personal/sick days).
  • Flexible work arrangements, including the option to work from home.

Requirements

  • Excellent written, verbal, and listening communication skills.
  • Self-motivated and proactive in problem-solving.
  • Detail-oriented and dedicated to customer service.
  • Ability to work effectively in a team environment.
  • Property and Casualty license (must be able to obtain).
  • Life and Health license (must be able to obtain).

About the Company

Sam Custer - State Farm Agent is an independent contractor agent, not affiliated with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. As an independent contractor, the agent hires their own employees, and State Farm agents' employees are not employees of State Farm.