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Customer Care Manager

2 months ago

Neenah, Wisconsin, United States Jewelers Mutual Group Full time
About the Role

We are seeking a highly skilled and experienced professional to join our team as a Customer Care Manager at Jewelers Mutual Group. As a key member of our leadership team, you will be responsible for providing strategic direction and oversight to our Personal Lines Customer Care teams.

Key Responsibilities
  • Lead and manage a team of customer service representatives to deliver exceptional customer experiences and achieve key performance metrics.
  • Develop and implement initiatives to improve customer satisfaction, employee engagement, and process efficiency.
  • Collaborate with cross-functional teams to drive business growth, improve customer retention, and enhance the overall customer experience.
  • Stay up-to-date with industry trends, best practices, and emerging technologies to drive innovation and improvement in customer care.
  • Provide coaching, training, and development opportunities to team members to enhance their skills and knowledge.
Requirements
  • Minimum 5 years of experience in a contact center or customer service leadership role.
  • Proven track record of delivering exceptional customer experiences and driving business results.
  • Strong leadership and management skills, with the ability to motivate and inspire a team.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with customers, employees, and stakeholders.
  • Knowledge of insurance, jewelry, and the jewelry industry is a plus.
What We Offer

As a Customer Care Manager at Jewelers Mutual Group, you will have the opportunity to work with a talented team of professionals who are passionate about delivering exceptional customer experiences. We offer a competitive salary, comprehensive benefits package, and opportunities for professional growth and development.