Customer Service Director

3 weeks ago


Neenah, Wisconsin, United States J. J. Keller Full time

Customer Service Director - Compliance and Customer Success

 

J. J. Keller & Associates, Inc. is a leading provider of compliance and risk management solutions for businesses. We are seeking a highly motivated and experienced Customer Service Director to join our team in Oshkosh, WI.

 

As a Customer Service Director, you will be responsible for overseeing the activities of the customer service and customer success teams. This includes ensuring timely forms, supplies, LLP, and publications order entry, resolving customer escalations, maintaining customer account information, and implementing compliance services related to products.

 

This position will also act as a bridge between customers and the business unit to ensure client satisfaction. You will lead Customer Success Specialists in resolving customer escalations and serving as the highest source of escalation for customer issues. Maintains an environment that is focused on providing high-quality engagement and outstanding customer service. Facilitates proactive account management principles.

 

You will collaborate with Sales teams on customer issues and opportunities, including retention strategies and the potential addition of new service offerings. Partners with Product Management on the implementation and delivery of new product-related services, including customer support and operational activities.

 

This role requires 1 year of leadership experience in a customer service environment, 3 years' experience in a direct customer-facing role, and experience leading a remote workforce is desired. A high school diploma or equivalent is required, and a Bachelor's Degree in business-related field is preferred.

 

The salary for this position is estimated to be around $75,000 - $90,000 per year, depending on experience. The company offers a competitive benefits package, including health, dental, and vision insurance, 401(k) matching, and paid time off.

 

If you are a customer-focused individual with strong leadership skills and a passion for compliance and customer success, we encourage you to apply for this exciting opportunity.

 

**About J. J. Keller & Associates, Inc.

**

J. J. Keller & Associates, Inc. is a recognized leader in the compliance and risk management industry. We specialize in providing innovative solutions to help businesses navigate complex regulations and manage risk. Our commitment to customer satisfaction and unparalleled expertise has earned us a reputation as a trusted partner for businesses nationwide.

 

**Benefits

**

We offer a comprehensive benefits package to our employees, including:

  • Health, dental, and vision insurance
  • 401(k) matching
  • Paid time off
  • Flexible work arrangements
  • Professional development opportunities

 

**How to Apply

**

To apply for this exciting opportunity, please submit your resume and a cover letter outlining your qualifications and experience. We look forward to hearing from you



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