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Cloud Services Analyst

1 month ago


Huntsville, Alabama, United States Virtual Service Operations Full time
Job Summary

Virtual Service Operations is seeking a skilled Computer Systems Analyst II to support the critical needs of our Public Sector community. As a key member of our dynamic team, you will leverage your expertise in cloud services to develop innovative solutions and drive business growth.

Key Responsibilities:

  • Monitor and maintain LAN/WAN network infrastructure to ensure optimal performance.
  • Respond to alarms and incidents in a timely and effective manner.
  • Collaborate with cross-functional teams to identify and resolve network anomalies.
  • Develop and implement cloud-based solutions to meet business requirements.

Requirements:

  • Active Public Trust Clearance.
  • Ability to work off-shift hours.
  • Basic understanding of PC systems and network protocols.
  • Experience with NIST standards and best practices for communication systems.

Preferred Qualifications:

  • Experience with Spectrum and help desk applications.
  • Previous help desk or Tier 1 call center environment.
  • Network certifications are highly desirable.