Customer Experience Specialist

2 weeks ago


MagstattleBas, Grand Est, United States Toast Inc Full time
{"title": "Customer Care Specialist Role Overview", "content": "Deliver Exceptional Customer Experiences

As a Customer Care Specialist at Toast, you will be the face of our company, providing world-class support to our customers through various channels. Your primary goal is to resolve customer issues efficiently and effectively, ensuring their satisfaction and loyalty to our brand.

Key Responsibilities
  • Provide timely and accurate responses to customer inquiries via phone, chat, and email.
  • Utilize your knowledge of Toast's products and services to troubleshoot and resolve customer issues.
  • Collaborate with internal teams to escalate complex issues and ensure seamless customer experiences.
  • Participate in ongoing training and development to stay up-to-date on Toast's hardware and software offerings.
Requirements
  • 1+ years of experience in a customer-facing role, with a proven track record of delivering exceptional customer experiences.
  • Strong communication and problem-solving skills, with the ability to navigate complex technical issues.
  • Ability to work independently and prioritize tasks in a fast-paced environment.
  • Flexibility to work a variety of schedules, including weekends and holidays.
What We Offer

At Toast, we believe in providing a comprehensive compensation and benefits package that supports our employees' overall well-being. Our total rewards program includes competitive pay, comprehensive health insurance, and opportunities for professional growth and development.

", "lang_code": "en-US"}

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