Guest Services Representative
2 weeks ago
Position Overview
As a Guest Services Representative, you play a pivotal role in creating a welcoming atmosphere, ensuring that each visitor's experience starts and concludes with a delightful and unforgettable impression of our establishment.
Your commitment to outstanding customer service and keen attention to detail are vital to the overall success of our organization.
Key Responsibilities:
1. Warmly welcome guests upon their arrival, facilitating seamless check-in processes.
2. Efficiently register guests, ensuring accurate information is recorded and appropriate accommodations are assigned.
3. Issue room keys and provide essential instructions to guests.
4. Manage phone communications by professionally transmitting and receiving messages.
5. Assist guests with inquiries related to hotel amenities, local attractions, and travel recommendations.
6. Maintain current records of room availability and guest accounts for effective management.
7. Handle billing processes, including calculating charges, collecting payments, and providing change.
8. Take reservations and confirm bookings promptly and accurately.
9. Record and post charges to guest ledgers, including room rates and additional services.
10. Facilitate reservations for dining, transportation, entertainment, and tours as requested by guests.
11. Conduct nightly bucket checks to ensure guest satisfaction and comfort.
12. Demonstrate active listening skills and provide effective solutions to guests' concerns and issues.
To thrive in this position, you must embody our core values of integrity, passion, and a strong work ethic. These principles are essential to our success, and we seek an individual who shares our dedication.
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