Guest Services Representative

2 weeks ago


Orlando Florida, United States Westgate Resorts Full time

Position Overview

As a Guest Services Representative, you play a pivotal role in creating a welcoming atmosphere, ensuring that each visitor's experience starts and concludes with a delightful and unforgettable impression of our establishment.

Your commitment to outstanding customer service and keen attention to detail are vital to the overall success of our organization.

Key Responsibilities:

1. Warmly welcome guests upon their arrival, facilitating seamless check-in processes.

2. Efficiently register guests, ensuring accurate information is recorded and appropriate accommodations are assigned.

3. Issue room keys and provide essential instructions to guests.

4. Manage phone communications by professionally transmitting and receiving messages.

5. Assist guests with inquiries related to hotel amenities, local attractions, and travel recommendations.

6. Maintain current records of room availability and guest accounts for effective management.

7. Handle billing processes, including calculating charges, collecting payments, and providing change.

8. Take reservations and confirm bookings promptly and accurately.

9. Record and post charges to guest ledgers, including room rates and additional services.

10. Facilitate reservations for dining, transportation, entertainment, and tours as requested by guests.

11. Conduct nightly bucket checks to ensure guest satisfaction and comfort.

12. Demonstrate active listening skills and provide effective solutions to guests' concerns and issues.

To thrive in this position, you must embody our core values of integrity, passion, and a strong work ethic. These principles are essential to our success, and we seek an individual who shares our dedication.



  • Orlando, Florida, United States Caribe Royale Full time

    Guest Services Representative Job DescriptionOverview of the RoleThe Guest Services Representative is integral to delivering outstanding customer service at Caribe Royale. This position is responsible for managing seamless check-in and check-out procedures, processing payments, and offering valuable information to guests and visitors. The ideal candidate...


  • Orlando, United States Bags Inc. Full time

    Overview: Bags, a SP+ Company, is driven by Our Promise, Making Every Moment Matter for a World on the Go. Our team understands that time is scarce, so we are intentional about putting ourselves in the shoes of those we serve. The result is a unique combination of talented people and industry-leading technology that enables SP+ to prioritize each and every...


  • Orlando, United States Bags Full time $14 - $16

    Job DescriptionJob DescriptionOverviewBags, a SP+ Company, is driven by Our Promise, “Making Every Moment Matter for a World on the Go.” Our team understands that time is scarce, so we are intentional about putting ourselves in the shoes of those we serve. The result is a unique combination of talented people and industry-leading technology that enables...


  • Orlando, United States Bags Full time

    Job DescriptionJob DescriptionOverviewBags, a SP+ Company, is driven by Our Promise, “Making Every Moment Matter for a World on the Go.” Our team understands that time is scarce, so we are intentional about putting ourselves in the shoes of those we serve. The result is a unique combination of talented people and industry-leading technology that enables...


  • Orlando, Florida, United States Bags Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Bellman to join our team at Bags, a leading provider of parking and transportation services. As a Bellman, you will be responsible for ensuring the smooth arrival and departure of our guests, handling their luggage with care, and providing exceptional customer service.Key ResponsibilitiesEscort...


  • Orlando, Florida, United States Renaissance by Marriott Orlando Airport Full time

    Key ResponsibilitiesDelivers exceptional guest experiences by fostering a welcoming atmosphere, greeting each visitor warmly, and maintaining high service standards.Empowered to ensure complete guest satisfaction, demonstrating hospitality and professionalism consistently, while representing Renaissance by Marriott Orlando Airport with pride.Adheres to all...


  • Orlando, Florida, United States Renaissance by Marriott Orlando Airport Full time

    Key ResponsibilitiesProvide exceptional service to every guest by creating a welcoming atmosphere, which includes greeting and acknowledging all guests, maintaining high standards, and demonstrating comprehensive product knowledge.Empowered to ensure complete guest satisfaction, exhibiting hospitality and professionalism consistently, and taking pride in...


  • Orlando, Florida, United States Westgate Resorts Full time

    Job OverviewCompensation: $16/hour - Access your earnings as needed through our Daily Pay benefit.Westgate Blue Tree Resort invites you to be a part of our vibrant team, where you will play a key role in creating unforgettable experiences for our guests at our picturesque property in Lake Buena Vista, conveniently located near renowned theme parks.Role...


  • Orlando, Florida, United States Westgate Resorts Full time

    Job OverviewCompensation: $16/hour - Take advantage of our Daily Pay benefit to access your earnings whenever you need.Westgate Blue Tree Resort invites you to be part of our exceptional team, where you will play a vital role in creating unforgettable experiences for our guests at our picturesque property in Lake Buena Vista, conveniently located near...


  • Orlando, Florida, United States Westgate Resorts Full time

    Job OverviewCompensation: $16/hour - Take advantage of our Daily Pay benefit, allowing you to access your earnings whenever you need.Westgate Blue Tree Resort provides a unique opportunity to greet visitors at our stunning property located in Lake Buena Vista, close to renowned theme parks, ensuring they enjoy an unforgettable vacation experience in Central...


  • Orlando, Florida, United States Doubletree by Hilton Orlando Downtown Full time

    About Us:At Pyramid Global Hospitality, we prioritize our people. Our company is committed to fostering a supportive and inclusive work environment that champions diversity, growth, and well-being. Our dedication to a People First culture is evident in our employee development initiatives, benefits, and our focus on building meaningful relationships. We...


  • Orlando, Florida, United States Doubletree by Hilton Orlando Downtown Full time

    About Us:At Pyramid Global Hospitality, we prioritize our people. Our organization is committed to fostering a supportive and inclusive work atmosphere that champions diversity, personal growth, and overall wellbeing. Our dedication to a People First culture is evident in our employee development initiatives, comprehensive benefits, and our focus on...


  • Orlando, Florida, United States Doubletree by Hilton Orlando Downtown Full time

    About Us:At Pyramid Global Hospitality, we prioritize our people. Our organization is committed to fostering a supportive and inclusive workplace that champions diversity, personal growth, and employee wellbeing. Our People First culture is evident in our employee development initiatives, comprehensive benefits, and our focus on building meaningful...


  • Miami, Florida, United States Pullman Miami Airport Full time

    About Us:At Pyramid Global Hospitality, we prioritize our people. As an organization that values its workforce, Pyramid Global Hospitality is committed to fostering a supportive and inclusive workplace that promotes diversity, growth, and well-being. Our dedication to a People First culture is evident in our employee development initiatives, benefits, and...


  • Orlando, United States Daskk Hotels & Resorts Orlando Full time $16

    Job DescriptionJob DescriptionDASKK Hotels and Resorts is ready to open and looking for the right candidate. This candidate must be ready to be part of something special. This 154 suite hotel has completed a multi-million dollar renovation to become a boutique hotel that remembers that all customers are part of our family and puts their needs as a priority....


  • Orlando, Florida, United States Residence Inn Orlando Airport Full time

    Position OverviewJoin the dynamic team at Residence Inn by Marriott Orlando Airport as a Front Desk Agent. We are looking for a dedicated individual with a passion for hospitality to provide exceptional service to our guests. This role requires flexibility, including availability on weekends and holidays, and offers a competitive compensation package based...


  • Orlando, Florida, United States Lake Nona Wave Hotel Full time

    Position Overview:As a vital member of our hospitality team, you will play a key role in crafting unique and memorable experiences for our guests. Your primary responsibility will be to warmly greet guests upon arrival and assist them with the check-in and check-out processes, ensuring they feel welcomed and comfortable. You will also provide essential...


  • Orlando, Florida, United States Element Orlando Universal Blvd Full time

    About Element Orlando Universal Blvd:At Element Orlando Universal Blvd., we are dedicated to transforming the hospitality experience through our focus on innovation, sustainability, and outstanding guest service. Our hotel, located in a vibrant entertainment district, serves as a premier destination for travelers seeking comfort and modern amenities.Our...


  • Orlando, United States Marriott Full time

    Additional Information Full-Time Availability, Evening Shift, Overnight Shift Job Number 24141737 Job Category Rooms & Guest Services Operations Location The Ritz-Carlton Orlando Grande Lakes, 4012 Central Florida Parkway, Orlando, Florida, United States Schedule Full-Time Located Remotely? N Relocation? N Position Type ...


  • Orlando, United States Marriott International Inc Full time

    Additional Information Full-Time Availability, Evening Shift, Overnight Shift Job Number 24141737 Job Category Rooms & Guest Services Operations Location The Ritz-Carlton Orlando Grande Lakes, 4012 Central Florida Parkway, Orlando, Florida, United States VIEW ON MAP Schedule Full-Time Located Remotely? N Relocation? N Position Type Non-Management POSITION...