Senior Technical Support Specialist

1 week ago


Charlotte, North Carolina, United States Diverse Lynx Full time
Job Title: Senior Support Analyst

At Diverse Lynx, we are seeking a highly skilled Senior Support Analyst to join our team. As a Senior Support Analyst, you will be responsible for providing technical support to our on-premise vendor supplied applications, SaaS solutions, and custom applications, tools, and integrations.

Key Responsibilities:
  • Provide technical support to on-premise vendor supplied applications, SaaS solutions, and custom applications, tools, and integrations.
  • Configure, monitor, and maintain Linux (RHEL) servers.
  • Develop and execute test plans, scripts, and procedures.
  • Provide end-user support to on-premise vendor supplied applications, SaaS solutions, and custom applications, tools, and integrations.
  • Troubleshoot and resolve operational problems and issues.
  • Train and support end-users with the use of technology.
Requirements:
  • 5+ years of experience in Linux Server administration.
  • Strong Linux Server administration experience.
  • Configuration, monitoring, and maintaining of Linux (RHEL) servers.
  • Job scheduling, user permissions, logging, command line, etc.
  • Apache HTTP, script development experience preferred.
  • Software Development experience.
  • Providing technical support to on-premise vendor supplied applications, SaaS solutions, and custom applications, tools, and integrations.
  • Creating, debugging, and maintaining in-house applications using Python and C#.NET.
  • Web development experience preferred (Apache HTTP, Microsoft IIS).
  • Kafka client development experience preferred.
  • Application development experience with Oracle and SQL Server preferred.
  • Bash script development experience preferred including MS Powershell.
  • DevOps tools experience preferred.
  • Experience with cloud-based development particularly AWS is preferred.
  • Analysis and documentation of business requirements.
What We Offer:

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.



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