Sales Operations Coordinator

2 weeks ago


Santa Fe Springs, California, United States JANUS et Cie Full time

Company Overview: JANUS et Cie is seeking a dedicated Sales Support Specialist to join our dynamic team. This role is integral to our operations, providing essential support to our sales professionals and enhancing the client experience.

Position Summary: The Sales Support Specialist will collaborate closely with our sales teams to develop and optimize pre-sales product solutions. This position is full-time and operates on a standard workweek.

Key Responsibilities:

  • Assist assigned sales representatives by providing administrative support related to sales orders.
  • Facilitate various pre-sale activities, including entering and modifying sales quotes, addressing product inquiries, conducting price checks, and managing stock status and lead times.
  • Oversee the management of sales sample orders throughout the entire process, from initiation to product return.
  • Coordinate reserve orders and ensure their conversion.
  • Engage with clients through live chat on our corporate website.
  • Address sales support tickets effectively.
  • Resolve client inquiries with precision, documenting interactions and coordinating responses.
  • Review client purchase orders to ensure alignment with issued quotations, collaborating with purchasing agents and project managers to address discrepancies.
  • Support large-scale pre-sale projects by managing timelines and facilitating communication.
  • Enhance the client experience through accuracy, timeliness, and a commitment to integrity.
  • Demonstrate an understanding of both the directive and the intent behind assignments.
  • Perform additional duties as assigned.

Supervisory Responsibilities: None

Qualifications:

  • Exceptional attention to detail and accuracy.
  • Ability to manage a high volume of inquiries via various communication channels.
  • Experience with live chat and ticketing software is preferred.
  • Strong written and verbal communication skills.
  • Typing proficiency of at least 65 words per minute.
  • Excellent problem-solving and research skills.
  • Proficient in navigating multiple computer systems while engaging with clients.
  • Ability to work independently and manage workflow effectively.
  • Strong multitasking capabilities.
  • High level of professionalism in all communications.
  • Customer-centric mindset with prior experience in a client-facing role.

Core Values:

  • We prioritize our Customers' needs.
  • We value our Team Members.
  • We uphold Integrity in all actions.
  • We commit to Continuous Learning.
  • We lead with Design innovation.
  • We strive to create Value.
  • We aim to make a positive impact on the World.


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