Ground Operations Customer Support Specialist
2 weeks ago
Join our dedicated team at Piedmont Airlines, where we are passionate about delivering exceptional service in the aviation industry. We are currently seeking a reliable and motivated individual to fill the role of Customer Service Agent within our Ground Handling Department.
Key Responsibilities:
- Assist passengers during the boarding and disembarking processes.
- Oversee computerized passenger boarding systems.
- Provide support for customers with special requirements, including arranging assistance for unaccompanied minors and those needing wheelchairs.
- Modify customer flight itineraries and seating arrangements as necessary.
- Operate the Jetway efficiently.
- Manage the loading and unloading of baggage and cargo.
- Utilize motorized service vehicles and equipment as required.
- Guide and park aircraft safely.
- Conduct cabin maintenance tasks as needed.
- Collaborate with team members to ensure outstanding customer service and achieve corporate goals.
Qualifications and Skills:
- Completion of the Customer Service Agent training program.
- Ability to thrive in a dynamic, high-energy environment while meeting company objectives and customer expectations.
- Strong communication skills.
- Proficient in organizing, prioritizing, and multitasking.
Preferred Experience:
- Prior experience in the airline industry.
- Background in front-line customer service roles.
- Basic familiarity with computer applications and software.
Work Environment:
- Utilization of computers, telephones, and various office equipment.
- Exposure to an airport ramp environment, which may include diverse weather conditions and elevated noise levels.
- Availability for all shifts, including weekends, nights, and holidays.
Physical Demands:
- Frequent activities such as bending, kneeling, walking, standing, reaching, lifting, and climbing stairs.
- Regularly handle objects weighing up to 70 pounds.
- Assist passengers with disabilities, including pushing wheelchairs.
This overview provides a general outline of the responsibilities and skills required for this position. Duties and expectations may evolve as necessary.
Employment is contingent upon a valid driver's license, a clear driving record, and the completion of a criminal history check and drug screening. Proof of high school diploma or GED is required, along with a minimum age of 18 years.
We offer a comprehensive benefits package that includes paid training, holiday pay, a 401(k) plan, vacation time, and family travel opportunities within the American Airlines network. Medical and dental coverage is also available.
Compensation:
$12.00 per hour
Piedmont Airlines is committed to providing equal employment opportunities without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
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Roanoke, Virginia, United States Piedmont Airlines, Inc Full timeJoin our dedicated team at Piedmont Airlines, where we are passionate about delivering exceptional service in the aviation industry. We are looking for a committed and dependable individual to take on the role of Customer Service Agent within our Ground Handling Department.The primary focus of this position is to assist passengers during the boarding and...
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