Client Support Specialist
5 days ago
Berkshire Production Supply LLC is a prominent provider of industrial supplies, recognized for our extensive range of products and exceptional customer service. We pride ourselves on our commitment to quality and our ability to adapt to the evolving needs of our clients.
As we continue to expand our operations, we are seeking dedicated individuals to join our team as Client Support Specialists. In this role, you will serve as a vital link between our customers and internal departments, delivering product insights, addressing inquiries, and resolving challenges with precision and care. We are looking for candidates who are patient, detail-oriented, and adept at troubleshooting, with a strong commitment to enhancing the customer experience.
Why Choose Berkshire Production Supply?
- Generous Paid Time Off and Holiday Benefits
- Competitive Compensation with Overtime Opportunities
- Career Advancement Potential within the Organization
- Educational Assistance Programs
- Retirement Savings Plan with Company Contributions
- Comprehensive Health Benefits including Medical, Vision, and Dental
- Company-Paid Disability and Life Insurance
- Additional Voluntary Insurance Options
Key Responsibilities:
- Manage customer orders, modifications, and returns in accordance with established protocols.
- Provide prompt and accurate information to customers regarding order status and product details.
- Demonstrate a comprehensive understanding of our product offerings to effectively respond to inquiries via phone and email.
- Address customer concerns, offering suitable solutions and alternatives within specified timeframes, and follow up to ensure resolution.
- Collaborate with the sales team and other departments to meet and exceed customer service expectations.
- Build and maintain customer relationships, informing them of current promotions and effectively closing sales opportunities.
- Perform additional duties as required.
Essential Skills and Attributes:
- Exceptional communication skills, both verbal and written.
- Proficient in using Windows operating systems and Microsoft Office Suite, including Outlook, Excel, and Teams.
- Strong analytical and problem-solving abilities.
- Customer-focused mindset with a desire to contribute to a service-oriented organization.
- Ability to establish rapport and generate demand over the phone.
- Capable of multitasking, prioritizing, and managing time effectively.
- Experience working collaboratively with cross-functional teams to achieve organizational goals.
- Minimum of 2 years in a customer service role.
- Familiarity with industrial tools and supplies.
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