Enterprise Service Desk Support Specialist

4 weeks ago


New Orleans, Louisiana, United States TEKsystems Full time

Job Summary:
As an Enterprise Service Desk Specialist at TEKsystems, you will play a critical role in supporting one of the world's largest IT networks, NMCI (Navy Marine Corps Intranet). This Service Desk is an integral part of the NGEN SMIT contract, providing Marine Corps End Users with timely and reliable IT support to ensure mission readiness.

Key Responsibilities:
1. **Tier 1 Support**: Serve as the initial point of contact for IT-related problems, providing phone and online support to users, and performing troubleshooting and resolving technical issues. Follow escalation protocols as necessary.
2. **Health and Status Monitoring**: Monitor the health and status of the networks, documenting and communicating outage information to co-workers and customers.
3. **Ticket Management**: Execute scripts, open and close tickets, and correlate events and incidents for the management of Information Technology (IT) services.

Requirements:
* Active DOD Secret Clearance
* CompTIA Security+ Certification
* Customer service skills

About TEKsystems:
We're partners in transformation, helping clients activate ideas and solutions to take advantage of a new world of opportunity. We're a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe, and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information, or any characteristic protected by law.



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