Teller Operations Coordinator

7 days ago

Bellevue WA, United States WELLS FARGO BANK Full time
Job Description

Why Wells Fargo:

At Wells Fargo, we believe that a meaningful career is much more than just a job. It's about finding all of the elements that help you thrive, in one place. Our company culture is built on a strong foundation of diversity, equity, and inclusion, which enables us to attract and retain top talent from all walks of life.

We are committed to creating a workplace where everyone feels valued, respected, and empowered to grow. Our employees are the backbone of our organization, and we strive to provide them with the tools, resources, and support they need to succeed.

Job Summary:

We are seeking a highly motivated and detail-oriented Branch Operations Coordinator to join our National Branch Network team. As a key member of our operations team, you will play a critical role in ensuring the smooth operation of our branches and providing exceptional customer service to our clients.

Key Responsibilities:

  • Process and approve teller transactions accurately and efficiently
  • Support customers by sharing digital solutions and making introductions to bankers
  • Complete operational activities while minimizing risks under established policies
  • Resolve issues related to daily operations of the teller line, under direction of regional banking management
  • Support customers and employees in resolving or escalating concerns or complaints
  • Provide excellent service to customers and individuals by demonstrating care, building relationships, and completing requested transactions
  • Identify information and services to meet customers' financial needs
  • Motivate a diverse team to achieve full potential and meet established business objectives

Requirements:

  • 2+ years of customer service and issue resolution experience or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
  • Ability to identify potential fraud/risky accounts and take appropriate action to prevent loss
  • Cash handling experience
  • Ability to exercise judgment, raise questions to management, and adhere to policy guidelines
  • Relevant military experience including working in personnel benefits management, processing military personnel orders or transitions, wartime readiness operations, human resources, or military recruiting
  • Knowledge and understanding of retail compliance controls, risk management, and loss prevention
  • Motivate others to achieve full potential and meet established business objectives
  • Ability to work a schedule that may include most Saturdays

What We Offer:

  • Disability benefits
  • Tuition reimbursement
  • Scholarships for dependent children
  • Adoption reimbursement

We Value Diversity:

At Wells Fargo, we believe in diversity, equity, and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.

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