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Branch Operations Coordinator

2 months ago

Bellevue, Washington, United States WELLS FARGO BANK Full time
Job Description

About Wells Fargo

Wells Fargo is a leading financial services company that provides a wide range of banking, investment, and insurance products and services to individuals, businesses, and institutions. We are committed to helping our customers achieve their financial goals and live their best lives.

About the Role

We are seeking a highly motivated and detail-oriented Branch Operations Coordinator to join our team. As a Branch Operations Coordinator, you will play a critical role in supporting the day-to-day operations of our branches, ensuring that our customers receive exceptional service and that our business runs smoothly.

Key Responsibilities

  • Customer Service: Provide excellent customer service by responding to customer inquiries, resolving issues, and making recommendations to meet their financial needs.
  • Transaction Processing: Accurately process and approve teller transactions, including deposits, withdrawals, and transfers.
  • Operational Support: Assist with operational tasks, such as reconciliations, audits, and compliance reporting.
  • Team Collaboration: Work closely with branch staff to ensure seamless execution of branch operations and provide support as needed.
  • Problem-Solving: Identify and resolve issues related to branch operations, including customer complaints and operational discrepancies.

Requirements

  • Customer Service Experience: 2+ years of customer service experience, preferably in a financial services industry.
  • Operational Skills: Strong analytical and problem-solving skills, with the ability to work in a fast-paced environment.
  • Communication Skills: Excellent communication and interpersonal skills, with the ability to work effectively with customers and branch staff.

What We Offer

As a Branch Operations Coordinator at Wells Fargo, you will have the opportunity to work in a dynamic and supportive environment, with a competitive salary and benefits package. We offer a range of benefits, including health insurance, 401(k) plan, paid time off, and tuition reimbursement.