Customer Service Coordinator

7 days ago


Asheville, North Carolina, United States RATP Dev Full time

Job Description

RATP Dev USA is seeking a Customer Service Representative to join their team in Asheville. This role requires strong communication skills and the ability to work under time constraints and deadlines.

Key Responsibilities:

  • Collaborate with routing specialists and schedulers to optimize routes
  • Review and respond to all incoming calls, confirming details with clients
  • Troubleshoot and resolve potential pick-up problems before they result in service issues
  • Ensure service on missed pick-ups by coordinating driver movement in the field

Requirements:

  • Minimum of two (2) years of general work experience, including driving experience and customer service experience
  • A valid drivers license and clean driving record
  • No criminal convictions or DWI, DUI, assault, or possession

Benefits:

  • Vacation and sick time
  • Life and accident insurance
  • Medical, dental, and vision insurance
  • Retirement savings plan (401(k))

Estimated Salary: $45,000 - $60,000 per year



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