Customer Service Representative
3 weeks ago
We are seeking a highly organized and customer-focused Customer Service Representative to join our team at Work With Your Handz in Asheville, NC.
Job OverviewThe ideal candidate will have experience in the home services industry and possess strong organizational and time management skills. A positive attitude, excellent communication skills, and the ability to work independently are also essential for this role.
The salary range for this position is $15.86 - $21.63/hour DOE, with a comprehensive benefits package offered. If you're motivated, enthusiastic, and passionate about providing exceptional customer service, we encourage you to apply.
Key Responsibilities:
- Manage the dispatch board and optimize scheduling in collaboration with the CSR team.
- Work closely with the Operations Manager to oversee technician management and ensure efficient operations.
- Follow up on provided estimates to ensure timely communication and resolution.
- Prioritize customer needs and calls, dispatching technicians accordingly.
- Track and collect necessary permits, inspections, and 811 tickets to maintain compliance.
- Coordinate with the Warehouse team to monitor parts on order and ensure timely delivery.
- Address customer questions, concerns, or complaints with professionalism and empathy.
- Debrief with technicians after each job, ensuring accurate updates and preparation for invoicing.
- Register and update installed consignment heaters to maintain accurate records.
- Provide purchase order (PO) numbers to technicians as needed.
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