Customer Service Representative
6 days ago
At RATP Dev USA, we are committed to providing exceptional customer service and ensuring the reliability of our transportation services. As a Customer Service Representative, you will play a critical role in achieving this goal by collaborating with routing specialists and schedulers to optimize routes.
About the Job
We are seeking a highly motivated and detail-oriented individual to join our team as a Customer Service Representative. In this role, you will be responsible for reviewing and responding to all incoming calls, confirming details with clients, and discussing availability to review online reservations. You will also field incoming calls for exact day requests, ensure availability, and examine possible route changes. Additionally, you will initiate all outbound calls to city connect and access, troubleshoot and resolve potential pick-up problems, and ensure service on missed pick-ups by coordinating driver movement in the field.
Requirements and Qualifications
To be successful in this role, you must have a minimum of two (2) years of general work experience, including driving experience and customer service experience. You must also be at least 18 years old and have a valid driver's license. No criminal convictions or DWI, DUI, assault, or possession are acceptable. Good computer skills and problem-solving abilities are essential.
Benefits
As a valued member of our team, you will enjoy a range of benefits, including vacation time, sick leave, life and accident insurance, medical, dental, and vision insurance, a wellness program, and a retirement savings plan (401 K). We are an equal opportunity employer and welcome diversity to our teams. Estimated salary: $45,000 - $60,000 per year.
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