Customer Experience Coordinator
6 days ago
We are seeking a highly skilled and compassionate Customer Experience Coordinator to join our team at the North Carolina Outward Bound School. This is a full-time salaried position paying $40,000 - $41,000 annually.
About Us:Founded in 1967, North Carolina Outward Bound School (NCOBS) is a charter member of the leading outdoor education network in the world. Our wilderness courses deliver our mission to 'change lives through challenge and discovery.'
Key Responsibilities:- Customer Journey Management: The ideal candidate will handle the customer journey from time of enrollment to the day of course start for Open Enrollment students and Veterans. This includes pre-course conversations, presentations, and application process facilitation.
- Relationship Building: Build trusting relationships with parents and/or students, communicating clearly and compassionately about course types, goals/outcomes, cancellation and refund policies, and other essential information.
- Pre-Course Conversations and Presentations: Facilitate applicant pre-course phone conversations, assess conversation outcomes, and plan in-person and virtual presentations for students and parents.
- Knowledge of Outdoor Education: Demonstrate knowledge of Outward Bound program delivery or similar outdoor-based programs.
- Effective Communication: Highly effective communicator, both written and oral, including face-to-face interactions.
- Rapport Building: Establish rapport with adults, organization administrators, teenagers, and parents.
- Organizational Skills: Detail-oriented with strong organizational skills, required ability to effectively multi-task.
- This is a full-time salaried position.
- Eligible for full-time benefits that include Medical, Accident, Dental, and Vision benefits.
- Eligibility in our 403(b) Retirement plan with matching funds.
- Company paid Long Term Disability and Group Term Life Insurance.
- Generous Paid Time Off: including vacation time, sick time, comp time, and 13 paid holiday per year.
- Company paid Employee Assistance Program.
North Carolina Outward Bound School prohibits discrimination against, and harassment of, any employee or applicant for employment because of race, color, age, religion, sex, gender, pregnancy, genetic information, ethnic or national origin, sexual orientation, marital status, familial status, military or veteran status, qualified individuals with a disability on the basis of the disability, or any other category which may be protected under applicable local, state or federal law.
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